tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/23710-online-banking-suddenly-broken-cant-readd-itInfinite Kind: Discussion 2022-12-21T12:10:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/557752422022-09-21T12:06:55Z2022-09-21T12:06:55ZOnline Banking Suddenly Broken, Can't ReAdd it<div><p>Hi Mark,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>In order to determine what might be causing the problem, could you provide the information below:</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance<br>
I believe you are entitled to a free upgrade to <a href="https://infinitekind.com/download_2021">Moneydance 2021.1 (3069)</a>.<br>
Have you tried re-enabling Direct Connect as outlined <a href="https://infinitekind.tenderapp.com/kb/archive-online-banking/archive-how-can-i-enable-direct-connect-access">here</a>?<br>
You should restart Moneydance after making these changes.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy