tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/23710-online-banking-suddenly-broken-cant-readd-itInfinite Kind: Discussion 2022-12-21T12:10:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/557752422022-09-18T22:32:33Z2022-09-18T22:32:33ZOnline Banking Suddenly Broken, Can't ReAdd it<div><p>I have been using Online banking for years and then suddenly I started getting an error. I was unable to clear the issue via my banking page or via Moneydance so I removed the online banking and tried to re-add it. I go to Online>Setup Online Banking. I then select New Connection and chose my bank Truwest, and Personal Checking which is the account. That's when I start to have issues.</p>
<p>The next screen has Routing Number, Account Number and Customer ID. The first two are prepopulated but the Account Number is incorrect. I have attempted to use the prepopulated value and also overwritten it to what it should be, neither seems to affect it. For the customer ID I have used both my account number and my login for the bank, neither work. I was able to find the (incorrect) account number listed in my Account screen, but when I fix it there it still populates with the incorrect account number during Online Setup.</p>
<p>No matter what I put in these fields, I click Finish and nothing happens. Not even an error. Meanwhile, what I am not being asked for is my Direct Connect (OFX) password or any type of password for that matter. I am stuck, any idea where to go from here?</p></div>Mark Carsontag:infinitekind.tenderapp.com,2009-01-14:Comment/557752422022-09-21T12:06:55Z2022-09-21T12:06:55ZOnline Banking Suddenly Broken, Can't ReAdd it<div><p>Hi Mark,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>In order to determine what might be causing the problem, could you provide the information below:</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance<br>
I believe you are entitled to a free upgrade to <a href="https://infinitekind.com/download_2021">Moneydance 2021.1 (3069)</a>.<br>
Have you tried re-enabling Direct Connect as outlined <a href="https://infinitekind.tenderapp.com/kb/archive-online-banking/archive-how-can-i-enable-direct-connect-access">here</a>?<br>
You should restart Moneydance after making these changes.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy