Maddy on 21 Sep, 2022 02:04 PM
Thank you for contacting Moneydance support.
In order to achieve this navigate to Online menu->Moneydance+ Set up and where it reads "Connected" on the right, click and select disconnect in the popup. Then restart Moneydance.
Alternatively, launch the Toolbox and navigate to the Toolbox Options (on top left corner) and select - Update Mode->Yes->Do Back Up Now (recommended). Then, navigate to Menu: Online Banking (OFX) Tools
In the resulting window, under Update Functions you should select : Delete OFX Banking Service / Logon profile (remove_one_service.py)
Finally, you should try recreating the connection as outlined here and enable Direct Connect.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.