No Exit from Bill Pay loop if in error

Mark Hackney's Avatar

Mark Hackney

27 Sep, 2022 04:36 PM

I noticed this and have failed to record it: when I make an error in a Bill Payment, that generates a script error report by the software or by a return message from the API, saying "OK" does not stop the system from trying to re-submit the request, in error, again. It does not return to the pop up and allow for correction of the reported error. In my most recent case, I messed up the send date (too late to send for example).

  1. Support Staff 1 Posted by Maddy on 28 Sep, 2022 12:49 PM

    Maddy's Avatar

    Hi Mark ,

    We are sorry to hear about the problem you have encountered.

    Could you try upgrading to the latest stable version and recreate the connection? This should hopefully fix the problem for you.

    Moneydance 2022.5 (4091) is available to download from this page. This is a free upgrade for you!

    You should remove or choose to overwrite the older version and restart Moneydance!

    Finally, you should try recreating the connection as outlined here.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

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