tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/23789-no-exit-from-bill-pay-loop-if-in-errorInfinite Kind: Discussion 2022-12-28T12:50:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/558835022022-09-27T16:36:58Z2022-09-27T16:36:58ZNo Exit from Bill Pay loop if in error<div><p>I noticed this and have failed to record it: when I make an error in a Bill Payment, that generates a script error report by the software or by a return message from the API, saying "OK" does not stop the system from trying to re-submit the request, in error, again. It does not return to the pop up and allow for correction of the reported error. In my most recent case, I messed up the send date (too late to send for example).</p></div>Mark Hackneytag:infinitekind.tenderapp.com,2009-01-14:Comment/558835022022-09-28T12:49:29Z2022-09-28T12:49:29ZNo Exit from Bill Pay loop if in error<div><p>Hi Mark ,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Could you try upgrading to the latest stable version and recreate the connection? This should hopefully fix the problem for you.</p>
<p>Moneydance 2022.5 (4091) is available to download from <a href="https://infinitekind.com/download-moneydance-personal-finance-software">this page</a>. This is a free upgrade for you!</p>
<p>You should remove or choose to overwrite the older version and restart Moneydance!</p>
<p>Finally, you should try recreating the connection as outlined <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/recreate-connection">here</a>.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy