Issues With Chase?

whitedavidp's Avatar

whitedavidp

06 Oct, 2022 02:42 PM

For some reason I am not able to connect MD with Chase this morning. It usually works fine. The error message shows unknown host ofx.chase.com. I performed a DNS lookup using both my ISP's DNS server and Google's DNS server and both do not find that host. Has this been changed? Of has there just been a screw up in DNS somewhere? Thanks.

  1. Support Staff 1 Posted by Maddy on 06 Oct, 2022 02:50 PM

    Maddy's Avatar

    Hi David,

    We are sorry to hear about the problem you have encountered.

    In order to determine what might be causing the problem, could you send us the contents of your error console?  Here's how to get the logs:

    1)  In Moneydance, click on the Help menu and select the Console Window option.  This will open the console messages window.
    2) While the Console Window is open, attempt to connect to your bank.  Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by whitedavidp on 06 Oct, 2022 03:01 PM

    whitedavidp's Avatar

    Here is the salient portion of the console contents:

    java.net.UnknownHostException: ofx.chase.com
    at java.base/sun.nio.ch.NioSocketImpl.connect(Unknown Source)
    at java.base/java.net.SocksSocketImpl.connect(Unknown Source)
    at java.base/java.net.Socket.connect(Unknown Source)
    at java.base/sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
    at java.base/sun.security.ssl.SSLSocketImpl.<init>(Unknown Source)
    at java.base/sun.security.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)
    at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getConnection(CustomURLStreamHandlerFactory.java:604)
    at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpsURLConnectionImpl.connect(CustomURLStreamHandlerFactory.java:751)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2706)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2564)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:973)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:558)
    at com.moneydance.apps.md.view.gui.AccountDetailPanel$1.lambda$actionPerformed$0(AccountDetailPanel.java:425)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:136)

    As I clearly stated, there is an unknown host error for ofx.chase.com. At least on my computer, neither by local ISP or Google's DNS servers find this name. Here is what I see on my computer's DNS lookup:

    Microsoft Windows [Version 10.0.16299.125]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\>nslookup
    Default Server: GS-AX3000-F7E8
    Address: 192.168.1.1

    > ofx.chase.com
    Server: GS-AX3000-F7E8
    Address: 192.168.1.1

    Non-authoritative answer:
    Non-authoritative answer:
    Name: ofx.chase.com

    > server 8.8.8.8
    Default Server: dns.google
    Address: 8.8.8.8

    > ofx.chase.com
    Server: dns.google
    Address: 8.8.8.8

    Non-authoritative answer:
    Non-authoritative answer:
    Name: ofx.chase.com

    >

  3. Support Staff 3 Posted by Maddy on 06 Oct, 2022 03:06 PM

    Maddy's Avatar

    The problem seems to be affecting all of our customers as well as other financial software.

    I would suggest contacting your bank directly as it appears their servers are down, at the moment.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by whitedavidp on 06 Oct, 2022 04:08 PM

    whitedavidp's Avatar

    I have tried calling Chase and reporting their ofx server is NOT in the DNS system now. It is like talking to a wall!

    PS - maybe this shouldn't be a private posting - so others can see it.

  5. Support Staff 5 Posted by Maddy on 25 Oct, 2022 09:50 AM

    Maddy's Avatar

    Hi David,

    Unfortunately, Chase has discontinued their use of OFX Direct Connect, which is required to download your transactions automatically into Moneydance for free. It would appear Chase hasn't informed their customers of this change, as we've received many support requests from other Chase customers in the last few weeks.

    We've since been advised that as of October 6th 2022, Chase no longer supports Direct Connect/OFX, including 3rd-party bill pay. Sorry I don't have better news.

    Without Direct Connect, you are still able to easily import your data into the program for free. You can use a web browser to download files from your bank's website. We recommend you download using the QFX file format, which you can import into Moneydance using File > Import. The steps for manually importing your data are outlined in this article.

    Alternatively, if you're using Moneydance 2022, you can subscribe to Moneydance+. This is the new (optional) subscription service that allows you to download transactions from your banks using the Plaid aggregator. You can read more about Moneydance+ in this blog post. There is a 14-day free trial so you can fully test downloading from Chase before you're charged. If you have a Moneydance 2022 license key, the cost to use Moneydance+ is then $2/monthly. The steps for setting up this service are outlined here.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  6. Maddy closed this discussion on 25 Oct, 2022 09:50 AM.

  7. whitedavidp re-opened this discussion on 26 Oct, 2022 03:38 PM

  8. 6 Posted by whitedavidp on 26 Oct, 2022 03:38 PM

    whitedavidp's Avatar

    thanks maddy. but i figured this out weeks ago. have moved all my acconts from chase already.

  9. Maddy closed this discussion on 27 Oct, 2022 08:42 AM.

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