java.net.UnknownHostException: ofx.chase.com
Kathryn A Calloway
I am now receiving this error when I try to down load my transactions from Chase. I purchased the upgrade to MoneyDance yesterday hoping this would resolve the issue to no avail. Please advise if this is a know problem and is there a remedy.
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1 Posted by TonyRI on Oct 09, 2022 @ 02:03 PM
Hi Kathryn,
Chase has discontinued Direct Connect/OFX service as of 10/6. You can either manually download files from the website, or add a Moneydance+ subscription.
Official Response:
https://infinitekind.tenderapp.com/discussions/online-banking/23868...
User posted Remedy for switching Chase accounts to MD+ connection from OFX:
https://infinitekind.tenderapp.com/discussions/online-banking/23868...
Regards,
Tony (Not from IK Support)
Support Staff 2 Posted by Jenny on Oct 10, 2022 @ 08:11 AM
Hi Kathryn,
Sorry to hear about the problems you've encountered.
Unfortunately, Chase has discontinued their use of OFX Direct Connect, which is required to download your transactions automatically into Moneydance for free. It would appear Chase hasn't informed their customers of this change, as we've received many support requests from other Chase customers in the last few days. We've since been advised that as of October 6th 2022, Chase no longer supports Direct Connect/OFX, including 3rd-party bill pay. Sorry I don't have better news.
Without Direct Connect, you are still able to easily import your data into the program for free. You can use a web browser to download files from your bank's website. We recommend you download using the QFX file format, which you can import into Moneydance using File > Import. The steps for manually importing your data are outlined in this article.
Alternatively, if you're using Moneydance 2022, you can subscribe to Moneydance+. This is the new (optional) subscription service that allows you to download transactions from your banks using the Plaid aggregator. You can read more about Moneydance+ in this blog post. There is a 14-day free trial so you can fully test downloading from Chase before you're charged. If you have a Moneydance 2022 license key, the cost to use Moneydance+ is then $2/monthly. The steps for setting up this service are outlined here.
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Jenny, Infinite Kind Support
System closed this discussion on Jan 09, 2023 @ 08:20 AM.