tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/24053-plaid-wont-accept-texted-code-numbersInfinite Kind: Discussion 2023-01-12T09:40:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/560510222022-10-11T16:59:18Z2022-10-11T16:59:18ZPlaid won't accept texted code numbers<div><p>I have attempted to set up two accounts that keep telling me that my credentials are incorrect. Both of these accounts send me a code which I receive and copy/paste into the Moneydance+ window. I then get the incorrect message. These two accounts are T. Rowe Price and Treasury Direct, both of which appear in your list of banks.</p></div>tiptonbobtag:infinitekind.tenderapp.com,2009-01-14:Comment/560510222022-10-12T08:52:25Z2022-10-12T08:52:25ZPlaid won't accept texted code numbers<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Adding 'extra spaces', capitalization and punctuation errors are common causes of the INVALID_CREDENTIALS error.</p>
<ul>
<li>
<p>Often the institution requires special configuration steps before you can link your account with Plaid.</p>
</li>
<li>
<p>Is it possible you have selected the wrong institution? ie.: T. Rowe Price vs T. Rowe Price Workplace Retirement - Tradelink</p>
</li>
</ul>
<p>Plaid supports institutions that have multiple login portals for the various products they offer, and it is common for users to confuse a different selection for the one which their credentials would actually be accepted.</p>
<p>This confusion is particularly common between brokerage accounts and retirement accounts, for instance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/560510222022-10-12T14:35:04Z2022-10-12T14:35:04ZPlaid won't accept texted code numbers<div><p>I think that my usernames and passwords are being accepted, since the two institutions send me a text with a login code. I can login to T Rowe Price at the URL shown on the Plaid information, so I don't think I have the wrong institution.</p>
<p>Who could tell me if these two institutions have "special configuration steps?"</p></div>tiptonbobtag:infinitekind.tenderapp.com,2009-01-14:Comment/560510222022-10-12T14:45:57Z2022-10-12T14:45:57ZPlaid won't accept texted code numbers<div><p>Could you send us the contents of your console log, from when you're trying to connect to T Rowe Price via Moneydance+? With this information I will be able to escalate your query directly to Plaid for further advice.</p>
<p>Here's how to get the logs:</p>
<p>1) In Moneydance, select Help > Console Window. This will open the console messages window.<br>
2) While the Console Window is open, attempt to connect to your bank using Moneydance+. Any error messages should be recorded to the Console.<br>
3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response <a href="https://infinitekind.tenderapp.com/discussions/online-banking/24053-plaid-wont-accept-texted-code-numbers">here</a>.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/560510222022-10-12T15:39:48Z2022-10-12T15:39:48ZPlaid won't accept texted code numbers<div><p>Here is the Console Window dump.</p></div>tiptonbobtag:infinitekind.tenderapp.com,2009-01-14:Comment/560510222022-10-13T09:36:55Z2022-10-13T09:36:55ZPlaid won't accept texted code numbers<div><p>Thank you for the additional information.</p>
<p>I've referred your query to Plaid support for further investigating the issue.</p>
<p>We will post an update in <a href="https://infinitekind.tenderapp.com/discussions/online-banking/24053-plaid-wont-accept-texted-code-numbers">this thread</a> as soon as they'll respond.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy