Syncing problem with Bank of America
I've been syncing MD with Bank of America for years but , all of a sudden it is not working anymore. This is the error I get when I try to download.
NOT ACCEPTING NEW CONNECTIONS
How can I fix this?
Thank you,
Mark Derrick
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Support Staff 1 Posted by Maddy on 02 Nov, 2022 12:42 PM
Hi Mark,
We are sorry to hear about the problem you have encountered.
Unfortunately, Bank of America have discontinued their use of OFX Direct Connect, which is required to download your transactions automatically into Moneydance for free. They've also stopped supporting 3rd-party bill pay.
It would appear Bank of America hasn't informed their customers of this change, as we've received many support requests from other BoA customers in the last few days.
Without Direct Connect, you are still able to easily import your data into the program for free. You can use a web browser to download files from your bank's website. We recommend you download using the OFX, QFX or QIF file format, which you can import into Moneydance using File > Import. The steps for manually importing your data are outlined in this article.
Alternatively, if you're using Moneydance 2022, you can subscribe to Moneydance+. This is the new (optional) subscription service that allows you to download transactions from your banks using the Plaid aggregator. You can read more about Moneydance+ in this blog post. There is a 14-day free trial so you can fully test downloading from Bank of America before you're charged. If you have a Moneydance 2022 license key, the cost to use Moneydance+ is then $2/monthly. The steps for setting up this service are outlined here.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
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Maddy, Infinite Kind Support
2 Posted by Mark Derrick on 02 Nov, 2022 01:23 PM
Maddy,
I joined MD+ and connected to my bank BOA but, It is still not working. Any suggestions?
Mark
Support Staff 3 Posted by Maddy on 02 Nov, 2022 01:27 PM
In order to stop the OFX method taking over Moneydance + and allow your transactions to download as expected, you should clear the current connection information still stored within the program.
To achieve this, please navigate to Extensions->Manage Extensions and install the Toolbox.
Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
Update Mode Then, navigate to Menu: Online Banking (OFX) Tools
In the resulting window, under Update Functions you should select :
Delete OFX Banking Service / Logon profile (remove_one_service.py)
Finally, restart Moneydance and recreate the connection as outlined here.
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Maddy, Infinite Kind Support
4 Posted by Mark Derrick on 03 Nov, 2022 12:08 AM
Got it! Thank you!
Support Staff 5 Posted by Maddy on 03 Nov, 2022 09:10 AM
You are welcome!
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.
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Maddy, Infinite Kind Support
Maddy closed this discussion on 03 Nov, 2022 09:10 AM.
Mark Derrick re-opened this discussion on 11 Nov, 2022 11:42 AM
6 Posted by Mark Derrick on 11 Nov, 2022 11:42 AM
Maddy, I noticed that after I signed up for Plus that all my pay bill accounts were gone. They are still at my bank online but, not in app. When I go to try and create a bill pay in MDPlus it doesn’t show BOA as an option. How do I download the pay accounts from BOA or build new ones?
Thank you,
Markk Derrick
Support Staff 7 Posted by Maddy on 11 Nov, 2022 11:48 AM
We completely understand your position and that of so many other customers who use this feature regularly, but unfortunately Moneydance + doesn't support Online Bill Pay at the moment as outlined here. I wished I had better news.
That being said please stay reassured that the development team are currently working to find a suitable replacement to allow our customers to use a similar service in the future.
We have created a ticket in our system for this issue and I have attached it to this discussion now. By posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it. We will post on this thread as soon as there are further developments on this topic.
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Maddy, Infinite Kind Support
System closed this discussion on 10 Feb, 2023 11:50 AM.