tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/24531-bank-of-america-connectionInfinite Kind: Discussion 2023-12-19T16:07:05Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/565955122022-11-02T15:04:14Z2022-11-02T15:04:14ZBank of America connection<div><p>Hi Charles,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Unfortunately, Bank of America have discontinued their use of OFX Direct Connect, which is required to download your transactions automatically into Moneydance for free. They've also stopped supporting 3rd-party bill pay. It would appear Bank of America hasn't informed their customers of this change, as we've received many support requests from other BoA customers in the last few days.</p>
<p>Without Direct Connect, you are still able to easily import your data into the program for free. You can use a web browser to download files from your bank's website. We recommend you download using the OFX, QFX or QIF file format, which you can import into Moneydance using File > Import. The steps for manually importing your data are outlined in <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/manual-downloads">this article</a>.</p>
<p>Alternatively, if you're using Moneydance 2022, you can subscribe to Moneydance+. This is the new (optional) subscription service that allows you to download transactions from your banks using the Plaid aggregator. You can read more about Moneydance+ in <a href="https://infinitekind.com/blog/moneydance-plus-privacy-subscriptions">this blog post</a>. There is a 14-day free trial so you can fully test downloading from Bank of America before you're charged. If you have a Moneydance 2022 license key, the cost to use Moneydance+ is then $2/monthly. The steps for setting up this service are outlined <a href="https://help.infinitekind.com/support/solutions/folders/80000691875">here</a>.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/565955122022-11-02T23:44:33Z2022-11-02T23:44:33ZBank of America connection<div><p>Maddy,<br>
Thanks for the information. Since they’ve stopped 3rd party bill pay, does it mean that even with Moneydance+ subscription, I still won’t be able to pay bills via Moneydance+?<br>
Charles</p></div>Charles Witheytag:infinitekind.tenderapp.com,2009-01-14:Comment/565955122022-11-03T00:32:35Z2022-11-03T00:32:35ZBank of America connection<div><p>That is correct.</p>
<p>At this time Moneydance has no alternative for Bill Pay when a bank discontinues the Direct Connect service.</p>
<p>The bank's position is generally to use their Internet Banking site to pay bills.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/565955122022-11-03T11:01:13Z2022-11-03T11:01:13ZBank of America connection<div><p>Unfortunately Moneydance + doesn't support Online Bill Pay at the moment as outlined <a href="https://infinitekind.tenderapp.com/kb/moneydance/moneydance-overview">here</a>.<br>
That being said please stay reassured that the development team are currently working to find a suitable replacement to allow our customers to use a similar service in the future.</p>
<p>We have created a ticket in our system for this issue and I have attached it to this discussion now. By posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it. We will post on <a href="https://infinitekind.tenderapp.com/discussions/online-banking/24531-bank-of-america-connection#comment_56595932">this thread</a> as soon as there are further developments on this topic.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/565955122022-11-05T01:06:04Z2022-11-05T01:06:05ZBank of America connection<div><p>Online Bill Pay would be great to work out. I too have found out BofA is no longer doing direct connect.</p>
<p>Ironically, EVERY time I log on to my account a popup requests my permission to access BofA via Quicken!</p></div>BGoldmantag:infinitekind.tenderapp.com,2009-01-14:Comment/565955122022-11-06T14:25:23Z2022-11-06T14:25:23ZBank of America connection<div><p>It is terrible that the big banks can do this without advance notice to their customers. I've used MD Bill Pay for years. Please Please Please give us Bill Pay functionality ASAP!!</p></div>Lori Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/565955122022-11-08T18:13:16Z2022-11-09T09:23:40ZBank of America connection<div>I was eligible to upgrade to Moneydance 2022 through the App Store. I’ve attempted to sign up for Moneydance+. After entering my email address in the dialogue box, it appears I should receive a confirmation email. I’ve tried 3 times and not received one. Spam folders also checked. Help?!</div>
<div>Thanks for any advice,</div>
<div>Chuck<br>
<br>
<div>Sent from my iPhone</div>
<div><br>
<blockquote type="cite">On Nov 3, 2022, at 7:01 AM, Maddy <tender+db61367aab@tenderapp.com> wrote:<br>
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<p><b>From</b>: Maddy (Support staff)</p>
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<p>Unfortunately Moneydance + doesn't support Online Bill Pay at the moment as outlined <a href="https://infinitekind.tenderapp.com/kb/moneydance/moneydance-overview">here</a>.<br>
That being said please stay reassured that the development team are currently working to find a suitable replacement to allow our customers to use a similar service in the future.</p>
<p>We have created a ticket in our system for this issue and I have attached it to this discussion now. By posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it. We will post on <a href="https://infinitekind.tenderapp.com/discussions/online-banking/24531-bank-of-america-connection#comment_56595932">this thread</a> as soon as there are further developments on this topic.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p>
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<p>On Wed, Nov 02 at 05:32 PM PDT, dwg wrote:</p>
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<p>That is correct.</p>
<p>At this time Moneydance has no alternative for Bill Pay when a bank discontinues the Direct Connect service.</p>
<p>The bank's position is generally to use their Internet Banking site to pay bills.</p>
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<p>Having trouble reading this? View this discussion online: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/24531-bank-of-america-connection">Bank of America connection</a>.</p>
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</div>Charles Withey