Can no longer use bill pay or download transactions
I contacted Bank of America and was told to contact you. The online banking no longer works. I get a communications error and they say it's something to do with your software. I'm not sure I believe that, but I am reporting it anyway. I really need the bill pay and the transaction download to work. Any help would be appreciated.
Also, instead of highlighting a selected field in the dropdown boxes, it blanks it out. I've tried changing the theme but that didn't help.
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Support Staff 1 Posted by Maddy on 02 Nov, 2022 02:59 PM
Hi Warren,
We are sorry to hear about the problem you have encountered.
Sorry to hear about the problems you've encountered.
Unfortunately, Bank of America have discontinued their use of OFX Direct Connect, which is required to download your transactions automatically into Moneydance for free. They've also stopped supporting 3rd-party bill pay. It would appear Bank of America hasn't informed their customers of this change, as we've received many support requests from other BoA customers in the last few days.
Without Direct Connect, you are still able to easily import your data into the program for free. You can use a web browser to download files from your bank's website. We recommend you download using the OFX, QFX or QIF file format, which you can import into Moneydance using File > Import. The steps for manually importing your data are outlined in this article.
Alternatively, if you're using Moneydance 2022, you can subscribe to Moneydance+. This is the new (optional) subscription service that allows you to download transactions from your banks using the Plaid aggregator. You can read more about Moneydance+ in this blog post. There is a 14-day free trial so you can fully test downloading from Bank of America before you're charged. If you have a Moneydance 2022 license key, the cost to use Moneydance+ is then $2/monthly. The steps for setting up this service are outlined here.
Unfortunately Moneydance + doesn't support Online Bill Pay at the moment as outlined here.
That being said please stay reassured that the development team are currently working to find a suitable replacement to allow our customers to use a similar service in the future.
We have created a ticket in our system for this issue and I have attached it to this discussion now. By posting in this discussion your interest in the ticket has been registered. This is equivalent to voting for it. We will post on this thread as soon as there are further developments on this topic.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
2 Posted by dwg on 02 Nov, 2022 08:59 PM
Typical bank behaviour.
They stop/discontinue a service, do not own up to it and fob you off to a third party. Just to add insult they do not even notify their customers that they are going to/have done it.
As Maddy indicated it Downloads and bill pay have stopped working because of what your bank has done.
System closed this discussion on 01 Feb, 2023 09:00 PM.