tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/2461-moneydance-unable-to-download-chase-bank-credit-card-transactionsInfinite Kind: Discussion 2016-03-07T13:40:31Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/392825582016-02-28T20:33:32Z2016-02-28T20:33:32ZMoneydance unable to download Chase Bank credit card Transactions <div><p>Hi Jan,</p>
<p>Can you please verify the exact build version of Moneydance you
are running? To do this run Moneydance and from the menu bar select
Help->Console Window... Then copy and paste the output of the
console window to this discussion.</p>
<p>Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/392825582016-03-05T20:16:01Z2016-03-05T20:16:02ZMoneydance unable to download Chase Bank credit card Transactions <div><p>Hi David-</p>
<p>My build version is Moneydance 2015.7 (1343).</p>
<p>I tried your recommendation and it worked.</p>
<p>Thanks.</p>
<p>Jan</p></div>Jan Jacobsontag:infinitekind.tenderapp.com,2009-01-14:Comment/392825582016-03-07T13:40:28Z2016-03-07T13:40:28ZMoneydance unable to download Chase Bank credit card Transactions <div><p>Great, glad things are working again. Please let me know if I
can be of any further assistance, and thanks for using
Moneydance.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian L