Moneydance+/Plaid joined — error messages
Like so many others, I discovered that BoA was no longer downloading my accounts, came here, and found my way to the explanation at https://infinitekind.tenderapp.com/kb/moneydance/connect-accounts-with-moneydance.
I subscribed to Moneydance+, gave my bank information to Plaid, connected my accounts. At "Set Up MoneyDance+", the Accounts tab shows my BoA accounts as connected and properly linked to Moneydance accounts.
But I can't download anything. For all my BoA accounts, I get this error message:
There was an error communicating with your financial institution. The details of this error are below.
There was an error communicating with the server. This could be the result of a network problem, or the server may be offline or not responding. Please try the operation again later.
Error Description: java.net.ConnectException: Connection refused
Can you help?
I did add an account for a card at a different bank that never had OFX downloading, and it is working fine via Plaid.
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Support Staff 1 Posted by Maddy on 09 Nov, 2022 02:33 PM
Hi David,
We are sorry to hear about the problem you have encountered.
In order to stop the OFX method taking over Moneydance + and allow your transactions to download as expected, you should clear the current connection information still stored within the program.
To achieve this, please navigate to Extensions->Manage Extensions and install the Toolbox.
Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
Update Mode Then, navigate to Menu: Online Banking (OFX) Tools
In the resulting window, under Update Functions you should select :
Delete OFX Banking Service / Logon profile (remove_one_service.py)
Finally, restart Moneydance and recreate the connection as outlined here.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
System closed this discussion on 08 Feb, 2023 02:40 PM.