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Problem With Heritage Bank Olympia?

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whitedavidp

10 Nov, 2022 05:01 PM

I have several accounts connecting with Direct Connect. They generally work 1st time, every time. For some reason unclear this morning (11/10/2022) they all fail almost immediately to connect. I get the attached error on every account when I try to download transactions. Any idea what the issue might be? In the console window, I can see that there is communication happening. It basically ends with the error message that is shown in the attachment. Thanks!

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1. 1 Posted by TonyRI on 10 Nov, 2022 06:35 PM

   

   Hi whitedavidp,

   I had this issue back in September and it seemed to have resolved itself.

   https://infinitekind.tenderapp.com/discussions/problems/83634-error...

   Everything was fine, until today when I got the same error from my Credit Union.

   I'm going to wait on it to see what's going on, but the last time there were also several others with the same Error code, around the same time period, whose accounts also resolved themselves (i.e. bank end, not MD).

   Regards,

   Tony (Fellow user, Not IK Support)

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2. 2 Posted by TonyRI on 10 Nov, 2022 06:37 PM

   

   Etc.:

   https://infinitekind.tenderapp.com/discussions/online-banking/23700...

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3. 3 Posted by whitedavidp on 10 Nov, 2022 06:41 PM

   

   Thanks. I too figure it is NOT MD but the back end server used by the bank. But you can never be too careful...

   As near as I can tell, in OFX protocol, FID is an identifier of a financial institution. It appears from the console window that the banks' routing number is used - and this makes perfect sense to me. But how THAT could be wrong is a real mystery.

   Cheers

   PS - of course, I contacted the bank's mobile banking support and the emailed it was a problem with "account nicknames" which is pure horse hockey!

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4. 4 Posted by TonyRI on 10 Nov, 2022 06:54 PM

   

   Agreed! :)

   It doesn't make sense. I'm guessing that it will again resolve "on its own."

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5. 5 Posted by TonyRI on 10 Nov, 2022 07:08 PM

   

   Just saw this. There's another one from today as well:

   https://infinitekind.tenderapp.com/discussions/online-banking/24688...

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6. 6 Posted by whitedavidp on 10 Nov, 2022 07:26 PM

   

   Yes, I'll bet that my bank and many others all farm out bill pay and stuff like Direct Connect to some 3rd party of questionable quality - given the various problems that arise. But at least they are still supporting Direct Connect.

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7. 7 Posted by TonyRI on 10 Nov, 2022 07:29 PM

   

   Interesting. Yes, happy that Direct Connect is still viable!

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8. 8 Posted by Jeff MacMann on 10 Nov, 2022 07:38 PM

   

   Interesting. Truth be told, I also had this same problem some months back and it cleared up on its own after a couple of days. I guess I'll keep my fingers crossed that it resolves spontaneously again.

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9. 9 Posted by avp2 on 10 Nov, 2022 09:15 PM

   

   I have seen it before too and agree with David White. My problem bank (normally reliable) is using a server, and service, from ncr.com. If you look at your console log, you will probably see the same.

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10. 10 Posted by TonyRI on 10 Nov, 2022 09:24 PM

    

    Indeed!

    Host: ofxdc.prd1.ncr.com

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11. 11 Posted by whitedavidp on 10 Nov, 2022 11:51 PM

    

    I am fouled up by an ncr server too!

    ofxdc.prd1.ncr.com

    I'd say we have a good theory of the crime!

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12. Support Staff 12 Posted by Maddy on 11 Nov, 2022 12:03 PM

    

    @All

    If the issue doesn't 'resolve' itself (as some of you have claimed).

    You could try:

    a) to re-enable Direct Connect. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance.

    Calling up your bank and stating precisely the following should get you started:

    "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    b) to recreate the connection with your bank. You will need to disable your current connection and then recreate it by navigating to the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

       
    2. Select Online --> Setup Online Banking
       
    3. Click the "Disable" button. (If you don't see this button, just close the window).

       
    4. Repeat the previous steps for any additional accounts at the same institution.
       
    5. Select Online --> Set Up Online Banking->Connect to OFX Service
       
    6. Select your bank and hit OK
       
    7. Continue with the setup process, entering your username/password

       Restart Moneydance.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

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13. 13 Posted by TonyRI on 11 Nov, 2022 12:18 PM

    

    Thanks Maddy,

    Thanks for your response.

    When this happened back in September, I had tried to recreate the connection (part b of your response) to no avail. I thought that the problem was on my end, however within a couple of days (with no calls to my bank) the account was again working normally.

    Is it possible that there's a problem with the company that provides DC/OFX service to these banks? Just curious. We all seem to have NCR in common.

    Thanks,

    Tony

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14. 14 Posted by TonyRI on 11 Nov, 2022 12:22 PM

    

    Seems to be an issue with Quicken users again as well:

    https://community.quicken.com/discussion/7923490/invalid-fid-sent-i...

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15. Support Staff 15 Posted by Maddy on 11 Nov, 2022 12:59 PM

    

    As far as I am aware the error 2000 is a generic server error that may occur when enabling direct connect is required or when the bank's server is under maintenance for some reason.

    That being said, I’d like to refer your query to the connection specialist, who will be able to answer your query in greater detail and provide further insight.

    --
    Maddy, Infinite Kind Support

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16. 16 Posted by TonyRI on 11 Nov, 2022 01:11 PM

    

    I know that your advice is always sound and I appreciate your follow-up to my inquiry! :)

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17. 17 Posted by Jeff MacMann on 11 Nov, 2022 07:20 PM

    

    My problem has now cleared up on its own! Thanks for your help, everybody.

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18. 18 Posted by TonyRI on 11 Nov, 2022 07:23 PM

    

    Just checked, I'm back online as well! Woohoo! :)

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19. 19 Posted by whitedavidp on 11 Nov, 2022 07:34 PM

    

    Yep, me too! Cheers

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20. Support Staff 20 Posted by Maddy on 14 Nov, 2022 09:20 AM

    

    We are very pleased to hear that!

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

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21. Maddy closed this discussion on 14 Nov, 2022 09:20 AM.