Cannot use moneydance + to connect to Penfed credit union

Htownhman's Avatar

Htownhman

24 Nov, 2022 09:46 PM

Any idea when this will be fixed???

Thx

H

  1. Support Staff 1 Posted by Maddy on 25 Nov, 2022 01:29 PM

    Maddy's Avatar

    Hi Howard,
    Thank you for contacting Moneydance support.

    Although Plaid is currently working with PenFed Credit Union to fix the issue, unfortunately they are unable to provide a specific ETA. The latest update was of Nov 22, 2022.

    We'd recommend importing your data manually for the time being. You can download it using the OFX or QFX file format, if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
    The steps for manually importing your data are outlined in this article from the Knowledge Base.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Htownhman on 25 Nov, 2022 03:21 PM

    Htownhman's Avatar

    Thank you very much Maddy, I appreciate it!

    All the best,

    Howard

    Howard B. Gutstein, MD

    Cell: 860-491-6349
              ***note new phone number***

  3. 3 Posted by ixo on 08 Dec, 2022 05:59 AM

    ixo's Avatar

    Penfed still not working, nor is Target Redcard.

  4. Support Staff 4 Posted by Maddy on 22 Dec, 2022 12:27 PM

    Maddy's Avatar

    Firstly, please accept my sincere apologies for the delay in responding to your query.

    You can find the latest reply about the PenFed Credit Union, from Plaid below:

    'Thank you for your continued patience while we investigate this issue. Unfortunately, at this time we do not have an update to provide as it is still an active investigation on our Engineering Team's board.

    We appreciate your patience and apologize for the inconvenience to your users. Feel free to let us know if you have additional questions in the meantime.

    Best,
    Riki
    Plaid Support'

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by Htownhman on 04 Feb, 2023 02:32 PM

    Htownhman's Avatar

    Is this a problem unique to Plaid? I understand that there are other connection services. Are they any better with these connections???

  6. System closed this discussion on 06 May, 2023 02:40 PM.

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