Anyone know what this means?
Error code 0
"java lang runtimeexception could not parse error response"
Received malformed response code 401
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1 Posted by Ryan Rifkin on 07 Feb, 2023 06:58 PM
2 Posted by Keston Woodyatt on 08 Feb, 2023 04:36 AM
Same thing with Boeing Employee's Credit Union (BECU). Exact error as this post: https://infinitekind.tenderapp.com/discussions/online-banking/22902-boeing-employees-credit-union-not-downloading
Support Staff 3 Posted by Maddy on 08 Feb, 2023 11:12 AM
Usually the error you are seeing should disappear at restart.
If this is not the case, you could try upgrading to the latest stable version and recreating the connection, as this should hopefully fix the problem for you.
Moneydance 2022.6 (4097) is now available to download from this page.
You should remove the older version and restart Moneydance!
Finally, navigate to Online->Set up Moneydance+ and where it reads "Connected" on the right, click and select disconnect in the popup. Then try to recreate the connection as outlined in this article of the Knowledge Base called Connect Accounts with Moneydance+.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
Maddy, Infinite Kind Support
4 Posted by Ryan Rifkin on 08 Feb, 2023 04:52 PM
This comment was split into a new private discussion: Error code
I am a new customer and just downloaded the program last week. It is the
I also removed reinstalled: it did not help.
Support is taking a very long time to respond and it seems my trial will
run out before we get this resolved. If this is the case please cancel and
refund my purchase/terminate my license
5 Posted by dtd on 09 Feb, 2023 12:15 AM
just a user - a new version of MD was released on January 28. I note your inquiry was made on January 27. So you may not have the current release, or maybe you do.
The Jan 28 release fixes some issues with MD+ , whether or not your issue is part of it, I do not know.
6 Posted by Ryan Rifkin on 09 Feb, 2023 05:37 AM
it is connecting to my banks now without the error but the transactions are
I would like to avail the 30 day refund policy @moneydance and will
reconsider next year when kinks are sorted out
7 Posted by dtd on 09 Feb, 2023 06:06 AM
I would suggest creating a specific refund thread as MD often allows users to work with people.
As to your immediate refund request, if downloads are now working, I wonder why you don't want help on making sync work. Given the change in the download status - it's probably that the bank itself was down when you tried, versus a MD problem. There will always be kinks... but if you prefer a refund to getting help, that's your decision.
Support Staff 8 Posted by Maddy on 09 Feb, 2023 11:03 AM
I've responded in your private thread yesterday. If you wish to continue with the refund I would be happy to authorize it today but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund. Please respond in your private thread to confirm you have received my reply.
--<br/>Maddy, Infinite Kind Support