tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/25553-error-codeInfinite Kind: Discussion 2023-05-11T11:10:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-07T18:58:20Z2023-02-07T18:58:20ZError code<div><p>Any update?</p></div>Ryan Rifkintag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-08T04:36:00Z2023-02-08T04:36:01ZError code<div><p>Same thing with Boeing Employee's Credit Union (BECU). Exact error as this post: <a href="https://infinitekind.tenderapp.com/discussions/online-banking/22902-boeing-employees-credit-union-not-downloading">https://infinitekind.tenderapp.com/discussions/online-banking/22902...</a></p></div>Keston Woodyatttag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-08T11:12:03Z2023-02-08T11:12:03ZError code<div><p>@ All</p>
<p>Usually the error you are seeing should disappear at restart.<br>
If this is not the case, you could try upgrading to the latest stable version and recreating the connection, as this should hopefully fix the problem for you.</p>
<p>Moneydance 2022.6 (4097) is now available to download from <a href="https://infinitekind.com/preview">this page</a>.<br>
You should remove the older version and restart Moneydance!</p>
<p>Finally, navigate to <strong>Online->Set up Moneydance+</strong> and where it reads "Connected" on the right, click and select disconnect in the popup. Then try to recreate the connection as outlined in <a href="https://infinitekind.tenderapp.com/kb/moneydance/connect-accounts-with-moneydance">this article</a> of the Knowledge Base called Connect Accounts with Moneydance+.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-08T16:52:13Z2023-02-08T16:57:10ZError code<div><p>I am a new customer and just downloaded the program last week. It is the<br>
newest version.</p>
<p>I also removed reinstalled: it did not help.</p>
<p>Support is taking a very long time to respond and it seems my trial will<br>
run out before we get this resolved. If this is the case please cancel and<br>
refund my purchase/terminate my license</p>
<p>Thank you</p></div>Ryan Rifkintag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-09T00:15:20Z2023-02-09T00:15:20ZError code<div><p>just a user - a new version of MD was released on January 28. I note your inquiry was made on January 27. So you may not have the current release, or maybe you do.</p>
<p>The Jan 28 release fixes some issues with MD+ , whether or not your issue is part of it, I do not know.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-09T05:37:12Z2023-02-09T05:37:12ZError code<div><p>it is connecting to my banks now without the error but the transactions are<br>
not syncing</p>
<p>I would like to avail the 30 day refund policy @moneydance and will<br>
reconsider next year when kinks are sorted out</p></div>Ryan Rifkintag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-09T06:06:52Z2023-02-09T06:06:52ZError code<div><p>I would suggest creating a specific refund thread as MD often allows users to work with people.</p>
<p>As to your immediate refund request, if downloads are now working, I wonder why you don't want help on making sync work. Given the change in the download status - it's probably that the bank itself was down when you tried, versus a MD problem. There will always be kinks... but if you prefer a refund to getting help, that's your decision.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/577276222023-02-09T11:03:12Z2023-02-09T11:03:12ZError code<div><p>@ Ryan</p>
<p>I've responded in your private thread yesterday. If you wish to continue with the refund I would be happy to authorize it today but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund. Please respond in your private thread to confirm you have received my reply.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy