can not download transaction

Sergey Mantulenko's Avatar

Sergey Mantulenko

16 Mar, 2016 11:27 AM

Can not download credit card transactions for Chase Ink Visa.
Please help

  1. 1 Posted by David Hanley on 16 Mar, 2016 12:21 PM

    David Hanley's Avatar

    Hi Sergey,

    Can you please verify the exact build version of Moneydance you are running? To do this run Moneydance and from the menu bar select Help->Console Window... Then copy and paste the output of the console window to this discussion.

    Is this the first time that you've tried to establish this connection with Chase, or have you previously been able to download these transactions?

    Thanks!

    David Hanley
    Infinite Kind Support

  2. 2 Posted by Sergey Mantulen... on 16 Mar, 2016 12:35 PM

    Sergey Mantulenko's Avatar

    Hi David,

    Starting Moneydance 2011r2 (803)

    Settings Folder: C:\Users\Sergey Mantulenko\.moneydance

    OS: Windows 7 6.1 x86

    Java: 1.6.0_21 (Sun Microsystems Inc.)

    Chase is new account and I did not download transactions before.

  3. 3 Posted by David Hanley on 16 Mar, 2016 12:37 PM

    David Hanley's Avatar

    Sergey,

    To enable the connection with Chase you can call them at 1-877-242-7372, or go with the simpler method and use their website. First, log on to Chase's site, and click the Customer Center Tab. Select "Activate Quicken, QuickBooks, etc." and follow the prompts from there. Good luck getting set up, and if you have any other questions please don't hesitate to ask.

    David Hanley
    Infinite Kind Support

  4. 4 Posted by Sergey Mantulen... on 16 Mar, 2016 12:53 PM

    Sergey Mantulenko's Avatar

    Thank you

  5. System closed this discussion on 15 Jun, 2016 01:00 PM.

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