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can not download transaction

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Sergey Mantulenko

16 Mar, 2016 11:27 AM

Can not download credit card transactions for Chase Ink Visa.
Please help

1. 1 Posted by David Hanley on 16 Mar, 2016 12:21 PM

   

   Hi Sergey,

   Can you please verify the exact build version of Moneydance you are running? To do this run Moneydance and from the menu bar select Help->Console Window... Then copy and paste the output of the console window to this discussion.

   Is this the first time that you've tried to establish this connection with Chase, or have you previously been able to download these transactions?

   Thanks!

   David Hanley
   Infinite Kind Support

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2. 2 Posted by Sergey Mantulen... on 16 Mar, 2016 12:35 PM

   

   Hi David,

   Starting Moneydance 2011r2 (803)

   Settings Folder: C:\Users\Sergey Mantulenko\.moneydance

   OS: Windows 7 6.1 x86

   Java: 1.6.0_21 (Sun Microsystems Inc.)

   Chase is new account and I did not download transactions before.

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3. 3 Posted by David Hanley on 16 Mar, 2016 12:37 PM

   

   Sergey,

   To enable the connection with Chase you can call them at 1-877-242-7372, or go with the simpler method and use their website. First, log on to Chase's site, and click the Customer Center Tab. Select "Activate Quicken, QuickBooks, etc." and follow the prompts from there. Good luck getting set up, and if you have any other questions please don't hesitate to ask.

   David Hanley
   Infinite Kind Support

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4. 4 Posted by Sergey Mantulen... on 16 Mar, 2016 12:53 PM

   

   Thank you

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5. System closed this discussion on 15 Jun, 2016 01:00 PM.