transactions missing from download

nicksue360's Avatar


01 Apr, 2016 09:17 PM

I've downloaded transactions, but some dates are missing. How can I get those to download?

  1. 1 Posted by -Kevin N. on 01 Apr, 2016 09:26 PM

    -Kevin N.'s Avatar

    Hi nicksue360,

    You could try resetting the sync for the account but in doing so you are telling Moneydance to download any and all available data that sits on your financial institution's server. You are more than likely to end up with several duplicate txns.

    To do so, open Moneydance to the account in question.
    From the menu bar, go to Online > Set Up Online Banking.
    On the resulting form, click the 'Reset Sync' button.

    HTH -Kevin N.

  2. 2 Posted by nicksue360 on 01 Apr, 2016 09:31 PM

    nicksue360's Avatar

    excellent! thank you

  3. 3 Posted by -Kevin N. on 01 Apr, 2016 10:15 PM

    -Kevin N.'s Avatar

    You're welcome.

    -Kevin N.

  4. System closed this discussion on 01 Jul, 2016 10:20 PM.

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