Setup Online Banking HTTP Error:500 Internal

Donna's Avatar


18 Mar, 2015 06:26 AM

I am getting the following message when I try to download transactions from Boeing Employee’s Credit Union:
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Boeing Employees' Credit Union
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: HTTP Error:500 Internal
It was working just fine for a long time and then recently just stopped working.
I’ve also done the following:
I disabled my current connection to my bank and then recreated it using the New Connection button on the Online Banking Setup screen. To do so, I did this:
1) Select my bank account in Moneydance
2) Select the Online->Setup Online Banking button/menu
3) Click the Disable button
4) Select the Online->Setup Online Banking button/menu (again)
5) Click the New Connection button and select my bank from the list of available institutions that pops up. Hit OK
6) Continue with the setup process, entering your username/password

I made sure I picked new connection, even though my bank is still one of the connection choices after I disabled it.
I read that choosing my bank from the list of available banks will force Moneydance to download the updated information, which should then allow me to connect.
Please help.

  1. 1 Posted by Jerome on 18 Mar, 2015 01:54 PM

    Jerome's Avatar

    Hi Donna,

    Do you have a firewall, Net Nanny, antivirus software or any other software that might be blocking Moneydance's access to the internet? If so, can you try disabling it and see if you're able to connect then?

    If you're still unable to connect, can you try reproducing the error and send us the output of your error console?  Here's how to get the logs:

    1)  In Moneydance, click on the Help menu and select the Console Window option.  This will open the console messages window.
    2) While the Console Window is open, attempt to connect to your bank.  Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

    The debugging logs that this produces will contain your account information.  I've made sure that this conversation is private, so the info won't be broadcast to the world, but just to be safe you should redact any account info in the debug logs.  Just replace it with something like "ACCOUNT NUMBER HERE" and it should be fine.

    Infinite Kind Support

  2. 2 Posted by glenn on 14 Apr, 2015 04:02 AM

    glenn's Avatar

    Error processing synced transaction file (8002E4C9-A50C-41C9-A923-8C0AF1D23F77.txn): javax.crypto.BadPaddingException: Given final block not properly padded

  3. 3 Posted by David Hanley on 14 Apr, 2015 10:27 AM

    David Hanley's Avatar

    Hi Glenn,

    Could you give us some more information about the issue you're experiencing when you receive that error console message?


    David Hanley
    Infinite Kind Support

  4. 4 Posted by glenn on 14 Apr, 2015 02:32 PM

    glenn's Avatar

    I had attempted to download transactions for a bank account.

    Thankfully, disabling and re-enabling the bank account connection with this version of Moneydance has resolved the issue for me. I can now download transactions again!

  5. 5 Posted by David Hanley on 14 Apr, 2015 02:36 PM

    David Hanley's Avatar

    Hi Glenn,

    Great to hear you're back up and running, feel free to contact us for any additional support!

    David Hanley
    Infinite Kind Support

  6. David Hanley closed this discussion on 14 Apr, 2015 02:36 PM.

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