tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/3021-golden-one-credit-union-online-downloadInfinite Kind: Discussion 2016-05-18T11:53:59Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-10T21:25:38Z2016-05-10T21:25:38ZGolden One Credit Union Online Download<div><p>Hi Chris,</p>
<p>Can you let me know what happens when you try to connect with
this bank? Do you receive any error messages? If its easier, can
you take a screenshot of the errors? You can read instructions for
taking a screenshot <a href="http://www.take-a-screenshot.org">here</a>.</p>
<p>Can you also let me know the version of Moneydance you're
currently running? To do this, go to Moneydance menu --> About
Moneydance.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-10T21:57:48Z2016-05-10T21:57:48ZGolden One Credit Union Online Download<div><p>I disabled the online connection for all the Golden 1 Credit
Union accounts since none of them worked anymore. If I try to add a
connection now I get a HTTP 404 error for both Golden 1 Credit
Union and The Golden 1 Credit Union options.</p>
<p>This is version 2015.8 build 1362</p></div>comtag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-11T03:02:01Z2016-05-11T03:08:44ZGolden One Credit Union Online Download<div><p>Having the same issue. I get error, "I'm sorry, an error
occurred: java.io.IOException: HTTP Error:404 Not"</p></div>donnybtag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-13T09:47:37Z2016-05-13T09:47:37ZGolden One Credit Union Online Download<div><p>Hi Donny and Chris,</p>
<p>I've passed this to our connection specialist to look into
further, as we may need to make a change to Moneydance to fix the
connection issues. I'll keep you updated on the progress within
this thread. In the meantime, if you need to download your data,
I'd recommend importing the files from your banks website. If you
need assistance with this, let me know.</p>
<p>Sorry for any inconvenience caused.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-15T06:59:23Z2016-05-15T06:59:23ZGolden One Credit Union Online Download<div><p>Jenny, thanks for passing this along. I, too, am now getting a
404 error when attempting to connect. I suspect that they have
changed their OFX urls. Likely they kept Intuit in the loop so that
Quicken would be updated, but they may not have notified you
all.</p>
<p>Dennis</p></div>dwballancetag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-16T12:47:04Z2016-05-16T12:47:04ZGolden One Credit Union Online Download<div><p>Hi everyone,</p>
<p>We've updated our connection to Golden 1, so you should be able
to connect again. You will need to disable your current connection
to your bank and then recreate it using the New Connection button
on the Online Banking Setup screen. To do so, you can follow these
steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ian L<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-16T13:31:16Z2016-05-16T13:31:19ZGolden One Credit Union Online Download<div><p>Still getting an error but it is a different one.</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>Bank Name: Golden 1 Credit Union</p>
<p>The error code reported by the server was: 15510</p>
<p>Please contact your Financial Institution. The CLIENTUID sent by
the client was incorrect.</p></div>donnybtag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-16T13:45:16Z2016-05-16T13:45:16ZGolden One Credit Union Online Download<div><p>Can you try completely resetting your connection to your bank
and see if that fixes the problem you're seeing? To do this, you'll
need to force clear the current connection information for your
bank in Moneydance. I'm sending a file called remove_one_service.py
that will help do that. Before proceeding, please back up your
Moneydance data set, just in case something goes wrong. You can
create a backup using the File->"Export Backup" menu option. So
far, this hasn't caused any problems, but better safe than
sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, click on the Extensions Menu and choose the
<strong>Manage Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the file from whereever you saved it. You will be
asked to select which connection you want to clear. Choose your
bank, and click OK. You'll get a confirmation message when the
connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal. Since all of
your settings have been cleared, you should get the most recent
connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ian L<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-16T15:05:39Z2016-05-16T15:05:39ZGolden One Credit Union Online Download<div><p>This works, thank you.</p>
<p>donnyb, I have seen odd issues if you leave an old connection
around like when you have multiple accounts to the same institution
checking, savings, etc. Try to disabled online backing on all you
Golden 1 accounts and close MD. Reopen and then add each one back
with the new connection. This is effectively the steps I took,
albeit over several days.</p></div>comtag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-17T02:19:17Z2016-05-17T02:19:18ZGolden One Credit Union Online Download<div><p>I followed the steps but I am still having the same problem.</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>Bank Name: Golden 1 Credit Union</p>
<p>The error code reported by the server was: 15510</p>
<p>Please contact your Financial Institution. The CLIENTUID sent by
the client was incorrect.</p></div>donnybtag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-17T11:23:57Z2016-05-17T11:23:57ZGolden One Credit Union Online Download<div><p>donnyb, did you use the remove_one_service_2015.py script I sent
you? If so, what happened when you ran that script?</p>
<p>Ian L<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-17T12:00:26Z2016-05-17T12:00:28ZGolden One Credit Union Online Download<div><p>@LanL I did run the script and I removed all bank connections
one at a time.</p></div>donnybtag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-17T12:07:22Z2016-05-17T12:07:22ZGolden One Credit Union Online Download<div><p>If you try connecting in a completely new Moneydance file, are
you able to connect? You can create a new file using the
File->New menu option.</p>
<p>Ian L<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-17T13:36:08Z2016-05-17T13:36:08ZGolden One Credit Union Online Download<div><p>Deleting the online connection for all accounts at golden 1,
restarting moneydance, then recreating the connections did the
trick for me. Fwiw.</p>
<p>--Dennis</p>
<p>On May 17, 2016, at 5:07 AM, Ian L <a href="mailto:tender+d387663007@tenderapp.com">tender+d387663007@tenderapp.com</a>
wrote:</p>
<p>pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background:
#efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0;
padding-left: 1em; border-left: 5px solid #ccc; }</p></div>dwballancetag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-18T00:39:55Z2016-05-18T11:50:42ZGolden One Credit Union Online Download<div><p>@Ian L, I created a new file but I get the same issue. Not sure
why I am having this issue.</p></div>donnybtag:infinitekind.tenderapp.com,2009-01-14:Comment/398364492016-05-18T11:53:58Z2016-05-18T11:53:58ZGolden One Credit Union Online Download<div><p>donnyb, I've split you last comment off into a private
discussion so I can get logs from you and try to diagnose the
issue.</p>
<p>I'm going to go ahead and close this discussion since the
connection seems to be working for most folks. If anyone else has
trouble, please start a new support ticket so we can assist you
one-on-one.</p>
<p>Ian L<br>
Infinite Kind Support</p></div>Ian L