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2015-3 (Linux) Bank Online Payees disappear

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Chris Currier

11 May, 2015 04:09 AM

Multiple occurrences payees seem to disappear. Symptoms, I prepare to pay bill online, can only see recent payments (perhaps last two or three payees). Find if I go to online bill pay, and refresh payees, they return. This is only since I upgraded Moneydance, and since I migrated to a different Linux operating system (goodbye Ubuntu...hello Mint).....

1. 1 Posted by David Hanley on 11 May, 2015 01:34 PM

   

   Hi Chris,

   Can you send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.

   Thanks!

   David Hanley
   Infinite Kind Support

   • Edit

2. 2 Posted by Chris Currier on 20 May, 2015 12:45 AM

   

   Sorry - was on vacation. Here you go....
   Starting Moneydance 2015.3 (1175) at Tue May 19 20:42:25 EDT 2015
   Settings Folder: /home/chris/.moneydance
   OS: Linux 3.13.0-37-generic amd64
   Java: 1.8.0_25 (Oracle Corporation)
   Is in sandbox: false; restricted file access: false
   Initializing Moneydance SSL
   Created new custom trust manager
   TRUSTMGR: initialized custom stream handler factory...
   initialised fonts:
   base=java.awt.Font[family=Dialog,name=Helvetica Neue,style=plain,size=12];
   numeric=java.awt.Font[family=Dialog,name=Menlo,style=plain,size=11];
   register=java.awt.Font[family=Dialog,name=Helvetica
   Regular,style=plain,size=11];
   header=java.awt.Font[family=Dialog,name=Helvetica Neue,style=plain,size=14]
   multires images available: true
   opening last file: /home/chris/MoneyDance/Main.moneydance
   loading dataset: /home/chris/MoneyDance/Main.moneydance
   loading with 128 bit encryption key
   book:Main; uuid:0876dc7c-714f-4dd9-93f5-c860b4ead309
   trunk data loaded (1.069 seconds), checking for incremental updates
     reading txn file 20150511032611_057.txn
     reading txn file 20150511031545_123.txn
     reading txn file 20150511033935_857.txn
     reading txn file 20150511031318_367.txn
     reading txn file 20150511031338_380.txn
     reading txn file 20150511031753_401.txn
     reading txn file 20150511030714_727.txn
     reading txn file 20150511032041_313.txn
     reading txn file 20150511031840_560.txn
     reading txn file 20150511032149_108.txn
     reading txn file 20150511033107_287.txn
     reading txn file 20150511030557_311.txn
     reading txn file 20150511033332_685.txn
   replacing root: null () with new root: My Finances
   (7e074977-7881-48a5-9878-502a06110c69
   invalid or null sync type ID; detecting best method...
   No default syncing method could be determined. Using null

   Chris

     05/11/2015 09:34 AM, David Hanley wrote:

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3. 3 Posted by David Hanley on 20 May, 2015 11:20 AM

   

   Hi Chris,

   Can you try upgrading to latest preview release of Moneydance from here:

   http://infinitekind.com/preview

   and see if that fixes the issue that you're seeing?

   Thanks!

   David Hanley
   Infinite Kind Support

   • Edit

4. 4 Posted by Chris Currier on 02 Jun, 2015 02:53 AM

   

   Hello David,
     The current version installed was the same as on your link. I
   reinstalled anyway, but saw no difference. Let me know if you have any
   other suggestions....
   Thanks, Chris

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5. 5 Posted by Ben Spencer on 02 Jun, 2015 03:43 AM

   

   Hi Chris

   You are running 2015.3 (1175). David linked to the preview release which is 2015.4 (1218). I believe the problem you are having is resolved in the preview release.

   Ben Spencer
   Infinite Kind Support

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6. 6 Posted by Chris Currier on 04 Jun, 2015 10:22 AM

   

   On 06/01/2015 10:53 PM, Chris Currier wrote:

   • Edit

7. Support Staff 7 Posted by Ethan on 04 Jun, 2015 12:19 PM

   

   Hello,

   The package installer will likely report that all versions of Moneydance 2015 are the same, even though they are actually different builds. Can you please try installing the version available at the preview link anyway, regardless of what the package installer says?

   Ethan
   Moneydance Support

   • Edit

8. 8 Posted by Chris Currier on 08 Jun, 2015 01:03 AM

   

   Done...This may have worked. Although I see the same version number, the
   payee list now shows correct.
     Thanks Ethan,.
   Chris

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9. Ethan closed this discussion on 08 Jun, 2015 12:35 PM.