2015-3 (Linux) Bank Online Payees disappear

Chris Currier's Avatar

Chris Currier

11 May, 2015 04:09 AM

Multiple occurrences payees seem to disappear. Symptoms, I prepare to pay bill online, can only see recent payments (perhaps last two or three payees). Find if I go to online bill pay, and refresh payees, they return. This is only since I upgraded Moneydance, and since I migrated to a different Linux operating system (goodbye Ubuntu...hello Mint).....

  1. 1 Posted by David Hanley on 11 May, 2015 01:34 PM

    David Hanley's Avatar

    Hi Chris,

    Can you send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.

    Thanks!

    David Hanley
    Infinite Kind Support

  2. 2 Posted by Chris Currier on 20 May, 2015 12:45 AM

    Chris Currier's Avatar

    Sorry - was on vacation. Here you go....
    Starting Moneydance 2015.3 (1175) at Tue May 19 20:42:25 EDT 2015
    Settings Folder: /home/chris/.moneydance
    OS: Linux 3.13.0-37-generic amd64
    Java: 1.8.0_25 (Oracle Corporation)
    Is in sandbox: false; restricted file access: false
    Initializing Moneydance SSL
    Created new custom trust manager
    TRUSTMGR: initialized custom stream handler factory...
    initialised fonts:
    base=java.awt.Font[family=Dialog,name=Helvetica Neue,style=plain,size=12];
    numeric=java.awt.Font[family=Dialog,name=Menlo,style=plain,size=11];
    register=java.awt.Font[family=Dialog,name=Helvetica
    Regular,style=plain,size=11];
    header=java.awt.Font[family=Dialog,name=Helvetica Neue,style=plain,size=14]
    multires images available: true
    opening last file: /home/chris/MoneyDance/Main.moneydance
    loading dataset: /home/chris/MoneyDance/Main.moneydance
    loading with 128 bit encryption key
    book:Main; uuid:0876dc7c-714f-4dd9-93f5-c860b4ead309
    trunk data loaded (1.069 seconds), checking for incremental updates
      reading txn file 20150511032611_057.txn
      reading txn file 20150511031545_123.txn
      reading txn file 20150511033935_857.txn
      reading txn file 20150511031318_367.txn
      reading txn file 20150511031338_380.txn
      reading txn file 20150511031753_401.txn
      reading txn file 20150511030714_727.txn
      reading txn file 20150511032041_313.txn
      reading txn file 20150511031840_560.txn
      reading txn file 20150511032149_108.txn
      reading txn file 20150511033107_287.txn
      reading txn file 20150511030557_311.txn
      reading txn file 20150511033332_685.txn
    replacing root: null () with new root: My Finances
    (7e074977-7881-48a5-9878-502a06110c69
    invalid or null sync type ID; detecting best method...
    No default syncing method could be determined. Using null

    Chris

      05/11/2015 09:34 AM, David Hanley wrote:

  3. 3 Posted by David Hanley on 20 May, 2015 11:20 AM

    David Hanley's Avatar

    Hi Chris,

    Can you try upgrading to latest preview release of Moneydance from here:

    http://infinitekind.com/preview

    and see if that fixes the issue that you're seeing?

    Thanks!

    David Hanley
    Infinite Kind Support

  4. 4 Posted by Chris Currier on 02 Jun, 2015 02:53 AM

    Chris Currier's Avatar

    Hello David,
      The current version installed was the same as on your link. I
    reinstalled anyway, but saw no difference. Let me know if you have any
    other suggestions....
    Thanks, Chris

  5. Support Staff 5 Posted by Ben Spencer on 02 Jun, 2015 03:43 AM

    Ben Spencer's Avatar

    Hi Chris

    You are running 2015.3 (1175). David linked to the preview release which is 2015.4 (1218). I believe the problem you are having is resolved in the preview release.

    Ben Spencer
    Infinite Kind Support

  6. 6 Posted by Chris Currier on 04 Jun, 2015 10:22 AM

    Chris Currier's Avatar

    On 06/01/2015 10:53 PM, Chris Currier wrote:

  7. Support Staff 7 Posted by Ethan on 04 Jun, 2015 12:19 PM

    Ethan's Avatar

    Hello,

    The package installer will likely report that all versions of Moneydance 2015 are the same, even though they are actually different builds. Can you please try installing the version available at the preview link anyway, regardless of what the package installer says?

    Ethan
    Moneydance Support

  8. 8 Posted by Chris Currier on 08 Jun, 2015 01:03 AM

    Chris Currier's Avatar

    Done...This may have worked. Although I see the same version number, the
    payee list now shows correct.
      Thanks Ethan,.
    Chris

  9. Ethan closed this discussion on 08 Jun, 2015 12:35 PM.

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