tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/303-2015-3-linux-bank-online-payees-disappearInfinite Kind: Discussion 2018-10-18T14:02:56Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-05-11T04:09:43Z2015-05-11T04:09:45Z2015-3 (Linux) Bank Online Payees disappear<div><p>Multiple occurrences payees seem to disappear. Symptoms, I
prepare to pay bill online, can only see recent payments (perhaps
last two or three payees). Find if I go to online bill pay, and
refresh payees, they return. This is only since I upgraded
Moneydance, and since I migrated to a different Linux operating
system (goodbye Ubuntu...hello Mint).....</p></div>Chris Curriertag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-05-11T13:34:49Z2015-05-11T13:34:49Z2015-3 (Linux) Bank Online Payees disappear<div><p>Hi Chris,</p>
<p>Can you send us the output of your console log? This can be
found by going to Help -> Console window in Moneydance, then
clicking the "Copy to clipboard" button and pasting the output to
us here.</p>
<p>Thanks!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-05-20T00:45:11Z2015-05-20T00:45:12Z2015-3 (Linux) Bank Online Payees disappear<div><p>Sorry - was on vacation. Here you go....<br>
Starting Moneydance 2015.3 (1175) at Tue May 19 20:42:25 EDT
2015<br>
Settings Folder: /home/chris/.moneydance<br>
OS: Linux 3.13.0-37-generic amd64<br>
Java: 1.8.0_25 (Oracle Corporation)<br>
Is in sandbox: false; restricted file access: false<br>
Initializing Moneydance SSL<br>
Created new custom trust manager<br>
TRUSTMGR: initialized custom stream handler factory...<br>
initialised fonts:<br>
base=java.awt.Font[family=Dialog,name=Helvetica
Neue,style=plain,size=12];<br>
numeric=java.awt.Font[family=Dialog,name=Menlo,style=plain,size=11];<br>
register=java.awt.Font[family=Dialog,name=Helvetica<br>
Regular,style=plain,size=11];<br>
header=java.awt.Font[family=Dialog,name=Helvetica
Neue,style=plain,size=14]<br>
multires images available: true<br>
opening last file: /home/chris/MoneyDance/Main.moneydance<br>
loading dataset: /home/chris/MoneyDance/Main.moneydance<br>
loading with 128 bit encryption key<br>
book:Main; uuid:0876dc7c-714f-4dd9-93f5-c860b4ead309<br>
trunk data loaded (1.069 seconds), checking for incremental
updates<br>
reading txn file 20150511032611_057.txn reading txn file
20150511031545_123.txn reading txn file 20150511033935_857.txn
reading txn file 20150511031318_367.txn reading txn file
20150511031338_380.txn reading txn file 20150511031753_401.txn
reading txn file 20150511030714_727.txn reading txn file
20150511032041_313.txn reading txn file 20150511031840_560.txn
reading txn file 20150511032149_108.txn reading txn file
20150511033107_287.txn reading txn file 20150511030557_311.txn
reading txn file 20150511033332_685.txn replacing root: null ()
with new root: My Finances<br>
(7e074977-7881-48a5-9878-502a06110c69 invalid or null sync type ID;
detecting best method...<br>
No default syncing method could be determined. Using null</p>
<p>Chris</p>
<p>05/11/2015 09:34 AM, David Hanley wrote:</p></div>Chris Curriertag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-05-20T11:20:56Z2015-05-20T11:20:56Z2015-3 (Linux) Bank Online Payees disappear<div><p>Hi Chris,</p>
<p>Can you try upgrading to latest preview release of Moneydance
from here:</p>
<p><a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>and see if that fixes the issue that you're seeing?</p>
<p>Thanks!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-06-02T02:53:32Z2015-06-02T02:53:33Z2015-3 (Linux) Bank Online Payees disappear<div><p>Hello David,<br>
The current version installed was the same as on your link. I
reinstalled anyway, but saw no difference. Let me know if you have
any<br>
other suggestions....<br>
Thanks, Chris</p></div>Chris Curriertag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-06-02T03:43:55Z2015-06-02T03:43:55Z2015-3 (Linux) Bank Online Payees disappear<div><p>Hi Chris</p>
<p>You are running 2015.3 (1175). David linked to the preview
release which is 2015.4 (1218). I believe the problem you are
having is resolved in the preview release.</p>
<p>Ben Spencer<br>
Infinite Kind Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-06-04T10:22:55Z2015-06-04T10:22:55Z2015-3 (Linux) Bank Online Payees disappear<div><p>On 06/01/2015 10:53 PM, Chris Currier wrote:</p></div>Chris Curriertag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-06-04T12:19:16Z2015-06-04T12:19:16Z2015-3 (Linux) Bank Online Payees disappear<div><p>Hello,</p>
<p>The package installer will likely report that all versions of
Moneydance 2015 are the same, even though they are actually
different builds. Can you please try installing the version
available at the preview link anyway, regardless of what the
package installer says?</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/367958032015-06-08T01:03:43Z2015-06-08T01:03:44Z2015-3 (Linux) Bank Online Payees disappear<div><p>Done...This may have worked. Although I see the same version
number, the<br>
payee list now shows correct.<br>
Thanks Ethan,. Chris</p></div>Chris Currier