Chase connections

smw2's Avatar

smw2

18 May, 2015 01:40 AM

I've been using chase connection for years (AKA Quicken)
Suddenly the following error message:
"There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Chase
Account: Chase Checking
Account Number:xxxxxx my acct
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:501 Not"

I have rebooted everything etc. I'm running Moneydance 2014.5 (do I need to upgrade??)

  1. 1 Posted by -Kevin N. on 18 May, 2015 02:20 AM

    -Kevin N.'s Avatar

    Hi smw2,

    I'm getting the same error on MD 2011 and MD 2012.
    It's likely a Chase issue. Might be a Sunday maintenance thing or such.

    I would give it until the morning and try again.

    Don't upgrade unless you understand the changes that were made to MD 2015 and are willing to accept them.

    -Kevin N.

  2. 2 Posted by smw2 on 18 May, 2015 02:24 AM

    smw2's Avatar

    Thx much
    Stan

  3. 3 Posted by trevor on 18 May, 2015 02:28 AM

    trevor's Avatar

    I have been getting a similar message from Chase for a few weeks - error 2000. Once the other accounts download, I can manually trigger a download and it works but the initial one at launch usually struggles.

  4. 4 Posted by -Kevin N. on 18 May, 2015 12:33 PM

    -Kevin N.'s Avatar

    Hi azguy6,

    That is exactly what I've been seeing also. As with you, I can usually get it to connect with a manual trigger. CTRL-D

    -Kevin N.

  5. 5 Posted by -Kevin N. on 18 May, 2015 12:52 PM

    -Kevin N.'s Avatar

    Hi All,

    Still not working as of this writing.

    I've attached the relevant information from the console window.

    HTH -Kevin N.

  6. Support Staff 6 Posted by Ian L on 18 May, 2015 12:55 PM

    Ian L's Avatar

    Hi all,

    This seems to be an intermittent outage with Chase. As far as I can tell, their connection information and method hasn't changed. I'll keep looking into it from our end, but it would be best to contact them and let them know about the issue also.

    Ian
    Infinite Kind Support

  7. 7 Posted by -Kevin N. on 18 May, 2015 01:56 PM

    -Kevin N.'s Avatar

    Thanks Ian,

    Hi All,

    Just as an FYI, until this gets resolved. Chase Credit Cards allow for manual downloads of OFX files. They refer to them as the Microsoft Money file format.

    HTH -Kevin N.

  8. 8 Posted by smw2 on 18 May, 2015 01:57 PM

    smw2's Avatar

    Still not working
    They say nothing is wrong??

  9. 9 Posted by -Kevin N. on 18 May, 2015 02:12 PM

    -Kevin N.'s Avatar

    Hi All,

    It looks like the 'Q' people are having the same issue.
    https://qlc.intuit.com/questions/1161056-chase-visa-intermittent-tr...

    -Kevin N.

  10. 10 Posted by -Kevin N. on 18 May, 2015 04:58 PM

    -Kevin N.'s Avatar

    Hi All,

    Just tested the Chase Credit Card connection and it appears to be working again.

    For now.

    HTH -Kevin N.

  11. 11 Posted by Ashley E on 13 Jun, 2015 11:14 PM

    Ashley E's Avatar

    This is a problem for me because I'm trying to set up a new connection with Chase. (I'm evaluating MD.) Since I can't connect to Chase, I can't set up the connection, and so I can't do a manual update. (BTW, I'm coming from Quicken -- have not been having any problems with connecting to Chase with that.)

  12. Support Staff 12 Posted by Ethan on 13 Jun, 2015 11:22 PM

    Ethan's Avatar

    Hello Ashley E,

    Can you please go to Help -> Console Window, look at the first line of the output, and report what version of Moneydance you are using?

    Can you also please be more specific about how this connection is not working for you? Are you receiving any error messages, and if so, what are they?

    Ethan
    Moneydance Support

  13. 13 Posted by Ashley E on 14 Jun, 2015 12:05 AM

    Ashley E's Avatar

    Hi Ethan --
    I'm using 2015.5 1225 and I was getting Error 2000.

    I found this answer: http://help.infinitekind.com/discussions/online-banking/335-chase-bank and it's now working for me. (I went to the Chase website, and went to the page to enable downloading transactions). Even though I was successfully downloading into Quicken, I needed to do this in order to get it to work for MD.

     - Ashley E.

  14. Support Staff 14 Posted by Ethan on 14 Jun, 2015 12:40 AM

    Ethan's Avatar

    Hi Ashley,

    Yes, Chase is definitely one of those banks where you need to activate your accounts for direct connections. I'm glad that you figured this out. Please let me know if I can be of further assistance,

    Ethan
    Moneydance Support

  15. System closed this discussion on 19 Mar, 2016 04:57 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac