Moving payees to a new setup

hf's Avatar


18 May, 2015 06:43 AM

Hi: I had two checking accounts set up at US Bank w/ direct connect. I closed one account, and direct connect to the other was terminated by the bank. After a phone call and a few days, I had a new User ID and password for direct connect for the remaining account. This worked in downloading transactions. However attempting bill pay for an existing payee generated an error code 10519 "Invalid payee list id" was returned. If I tried to delete a payee I received a similar error.

Is there a way to refresh my existing payee list to the new direct connect setup? If not, how do I remove the old payees?

  1. 1 Posted by Scott Meehan on 18 May, 2015 06:11 PM

    Scott Meehan's Avatar

    Hi Hf,

    Can you try refreshing your payees in the Online->Online Bill Payment menu and see if that fixes the issue? Unfortunately I think the payees may be tied to the old account, so they may have to be re-created in the new account.

    Scott Meehan
    Infinite Kind Support

  2. System closed this discussion on 19 Mar, 2016 04:57 AM.

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