tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/3738-chase-credit-card-error-code-15510Infinite Kind: Discussion 2016-11-11T19:10:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/405293482016-08-12T18:47:48Z2016-08-12T18:47:48ZChase Credit Card Error Code 15510<div><p>Hi Allan,</p>
<p>Build 1145 is an early build of Moneydance. Provided that you
originally purchased Moneydance through the I.K. website as opposed
to the Apple Store then you can d/l the latest build (currently
1358) from here:<br>
<a href="http://infinitekind.com/download-moneydance-personal-finance-software">
http://infinitekind.com/download-moneydance-personal-finance-software</a></p>
<p>Per the Moneydance 2015 change log, there was some work done to
resolve issues with Chase in build 1326.<br>
<a href="http://help.infinitekind.com/kb/moneydance-2015/moneydance-2015-preview-changelog">
http://help.infinitekind.com/kb/moneydance-2015/moneydance-2015-pre...</a></p>
<p>HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/405293482016-08-12T18:52:57Z2016-08-12T18:52:57ZChase Credit Card Error Code 15510<div><p>Hi Allan,</p>
<p>Kevin is likely correct that your connection is failing because
of the build version of Moneydance that you're using. Could you try
installing this preview build version of Moneydance to see if it
resolves your problem?</p>
<p><a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>You may also need to recreate your connection after installing
the preview build. Recreating your connection will force Moneydance
to query Chase's servers for any updated connection certificates.
To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/405293482016-08-12T19:01:30Z2016-08-12T19:01:32ZChase Credit Card Error Code 15510<div><p>Hi Kevin,</p>
<p>Yes, I downloaded Moneydance through the I.K. website.
Downloading build 1358 has resolved my issue (The one thing I
didn't do. sigh.)</p>
<p>Thanks for your help.</p>
<p>Allan</p></div>Allantag:infinitekind.tenderapp.com,2009-01-14:Comment/405293482016-08-12T19:08:46Z2016-08-12T19:08:46ZChase Credit Card Error Code 15510<div><p>Hi Allan,</p>
<p>You're welcome. I'm glad to hear that you have things
sorted.</p>
<p>-Kevin N.</p></div>-Kevin N.