tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/3753-america-first-credit-union-online-banking-changesInfinite Kind: Discussion 2016-08-17T10:59:28Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/405451932016-08-16T01:14:01Z2016-08-16T01:14:01ZAmerica First Credit Union Online Banking Changes<div><p>Just to make sure you're doing it right, these are the steps you
should take to reset your connection:</p>
<p>1) Open your bank account register by clicking on it in the left
sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select Online->Setup Online Banking from the menu bar
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>Make sure you pick "new connection," even though your bank is
still one of the connection choices in the dropdown after you
disable it. Choosing your bank in this way will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/405451932016-08-16T03:15:54Z2016-08-16T03:15:54ZAmerica First Credit Union Online Banking Changes<div><p>I have tried these steps with out success. See attached screens
shots from the setup process.</p>
<p>The first screen I get under Setup Online Banking does not have
the disable button. It is the attached screen shot Capture 1.</p>
<p>I select New Connection and America First Credit Union - New. It
is shown in Capture 2.</p>
<p>I select OK and get the error shown in Capture 3.</p></div>sjltag:infinitekind.tenderapp.com,2009-01-14:Comment/405451932016-08-16T12:26:04Z2016-08-16T12:26:04ZAmerica First Credit Union Online Banking Changes<div><p>It looks like you are running an older version of Moneydance
which may not have the certificates needed to connect to this newer
connection. Could you let me know what version of Moneydance you
are running? You need to be on the latest version of either
Moneydance 2014 or Moneydance 2015 to connect.</p>
<p><a href="http://infinitekind.com/download_2014">http://infinitekind.com/download_2014</a><br>
<a href="http://infinitekind.com/downloads">http://infinitekind.com/downloads</a></p>
<p>Ian L<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/405451932016-08-17T00:38:28Z2016-08-17T00:38:28ZAmerica First Credit Union Online Banking Changes<div><p>I am running Version: 2014.5 (980). I'll see if updating will
help.</p>
<p>Thanks.</p></div>sjltag:infinitekind.tenderapp.com,2009-01-14:Comment/405451932016-08-17T00:50:15Z2016-08-17T00:50:15ZAmerica First Credit Union Online Banking Changes<div><p>That was it. The problem went away once I upgraded to Version
2015.7 (1358)</p>
<p>Thanks.</p></div>sjltag:infinitekind.tenderapp.com,2009-01-14:Comment/405451932016-08-17T10:59:25Z2016-08-17T10:59:25ZAmerica First Credit Union Online Banking Changes<div><p>Great, glad things are working again. Please let me know if I
can be of any further assistance, and thanks for using
Moneydance.</p>
<p>Ian L<br>
Infinite Kind Support</p></div>Ian L