Enable Moneydance with bank

jerryp50's Avatar


20 Mar, 2015 11:21 AM

When I tried to setup online banking for Bank of America I got the following error:
"The error code reported by the server was: 2000
Application which you are using is not enabled. Please call customer service."

How "enable." Also which "customer service" am I to call.
I really want to use Moneydance but without hassle.


  1. 1 Posted by David Hanley on 20 Mar, 2015 11:26 AM

    David Hanley's Avatar

    Hi Jerry,

    Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Here's the link to the page on Bank of America's website that will allow you to enable direct connect access to your accounts:

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!


    David Hanley
    Infinite Kind Support

  2. 2 Posted by jerryp50 on 20 Mar, 2015 11:35 AM

    jerryp50's Avatar

    In addition to Bank of America I have accounts at Baylake Bank, UMB Bank, Chase credit card and Commerce Bank (MO, IL, KS). Are there websites similar to the one for Bank of America through which I can get them enabled? They all use direct connect.

  3. 3 Posted by jerryp50 on 20 Mar, 2015 11:42 AM

    jerryp50's Avatar

    Are there similar websites for Commerce Bank (MO,IL,KS), Baylake Bank, Chase (credit cards) and UMB Bank? I connected to all the banks with QW via direct connect. Thank you.

  4. Support Staff 4 Posted by Ian L on 20 Mar, 2015 12:55 PM

    Ian L's Avatar

    Commerce Bank requires that you mail them a form to activate direct connect. You can download the form from their website.

    To enable the connection with Chase you can call them at 1-877-242-7372, or go with the simpler method and use their website. First, log on to Chase's site, and click the Customer Center Tab. Click on "Financial Management Software". Select "Activate Direct Access through PFM service" and follow the prompts from there.

    UMB doesn't appear to require activation. You'll just need to use you online username and password in Moneydance to connect.

    Unfortunately, it doesn't appear that Baylake Bank supports direct OFX connections, which Moneydance (and other financial software) requires in order to talk directly to a bank.  The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site.  You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance.   You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    Infinite Kind Support

  5. System closed this discussion on 19 Mar, 2016 04:55 AM.

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