Error Code 2000

trk56's Avatar

trk56

11 Jun, 2015 12:46 PM

Using Moneydance V2014.5 (980). Downloading my account transactions from Wells Fargo no longer works.
I attached the screenshot of the error box.
I also use Quicken 2015 and that downloaded my transactions just fine.

  1. Support Staff 1 Posted by Ian L on 11 Jun, 2015 12:50 PM

    Ian L's Avatar

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1) Select your bank account in Moneydance

    2) Select the Online->Setup Online Banking button/menu

    3) Click the "Disable" button.  If you don't see a disable button, continue to step 5.

    4) Select the Online->Setup Online Banking button/menu (again)

    5) Click the "New Connection" button and select your bank and hit OK
    
6) Continue with the setup process, entering your username/password

    7) Repeat steps 1-6 for any additional accounts

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Ian
    Infinite Kind Support

  2. 2 Posted by trk56 on 11 Jun, 2015 01:01 PM

    trk56's Avatar

    I have 17 accounts at this bank. Do I have to go thru this for each account?
    What changed to break this? Can’t that be fixed without going thru all this?

  3. Support Staff 3 Posted by Ian L on 11 Jun, 2015 01:07 PM

    Ian L's Avatar

    I'm sending a file called change_service_app.py that will help reset all of the connections at once. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can use these instructions to create a backup:

    http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...

    except copy your data set instead of moving it, in order to create a backup. So far, this hasn't caused any problems, but better safe than sorry!

    To use the file, first save it to your computer and then follow these steps:

    1. In Moneydance, click on the Extensions Menu and choose the Manage Extensions option.
    2. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation.
    3. Close the Manage Extensions window.
    4. Again, click the Extensions menu. This time, choose the Python Interface option.
    5. In the python window, click the read from file button and load the file from whereever you saved it. You will be asked to select which connection you want to change. Choose your bank, and click OK. Then choose "Quicken 2015 Windows" for the list of software. You'll get a confirmation message when the connection has been updated. Close the window when done.

    Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.

    Ian
    Infinite Kind Support

  4. 4 Posted by trk56 on 11 Jun, 2015 02:23 PM

    trk56's Avatar

    Thanks. It works now.

  5. Ethan closed this discussion on 11 Jun, 2015 02:36 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac