tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/473-error-code-2000Infinite Kind: Discussion 2018-10-18T14:03:06Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/370992552015-06-11T12:50:52Z2015-06-11T12:50:52ZError Code 2000<div><p>Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<p>1) Select your bank account in Moneydance
<br>
2) Select the Online->Setup Online Banking
button/menu
<br>
3) Click the "Disable" button. If you don't see a disable
button, continue to step 5.
<br>
4) Select the Online->Setup Online Banking button/menu
(again)
<br>
5) Click the "New Connection" button and select your bank and hit
OK<br>

6) Continue with the setup process, entering your
username/password
<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/370992552015-06-11T13:01:52Z2015-06-11T13:01:52ZError Code 2000<div><p>I have 17 accounts at this bank. Do I have to go thru this for
each account?<br>
What changed to break this? Can’t that be fixed without going
thru all this?</p></div>trk56tag:infinitekind.tenderapp.com,2009-01-14:Comment/370992552015-06-11T13:07:23Z2015-06-11T13:07:23ZError Code 2000<div><p>I'm sending a file called change_service_app.py that will help
reset all of the connections at once. Before proceeding, please
back up your Moneydance data set, just in case something goes
wrong. You can use these instructions to create a backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012-and-above">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...</a></p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, click on the Extensions Menu and choose the
<strong>Manage Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the file from whereever you saved it. You will be
asked to select which connection you want to change. Choose your
bank, and click OK. Then choose "Quicken 2015 Windows" for the list
of software. You'll get a confirmation message when the connection
has been updated. Close the window when done.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/370992552015-06-11T14:23:50Z2015-06-11T14:23:50ZError Code 2000<div><p>Thanks. It works now.</p></div>trk56