tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/491-moneydance-not-supported-by-wellsfargoInfinite Kind: Discussion 2016-03-19T05:05:38Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/371041682015-06-11T21:38:01Z2015-06-11T21:38:01Zmoneydance not supported by wellsfargo<div><p>We've updated our connection information for your bank, so you
should be able to connect now. You will need to disable your
current connection to your bank and then recreate it using the New
Connection button on the Online Banking Setup screen. To do so, you
can follow these steps:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one of the connection choices after you disable it. Choosing
your bank from the list of available banks will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371041682015-06-14T12:48:18Z2015-06-14T12:48:19Zmoneydance not supported by wellsfargo<div><p>I have the same problem. After downloading the latest Moneydance
upgrade, I still have the same problem. I already disabled on-line
banking for all of my accounts. But when I try to set up a new
connection, I still get the same message. And I did pick "new
connection and re-select Wells Fargo Bank in the process. Also used
the same login and password that I use to sign in to the Wells
website. Help! I don't want to switch software. Thanks!</p></div>James Fishertag:infinitekind.tenderapp.com,2009-01-14:Comment/371041682015-06-14T12:53:21Z2015-06-14T12:53:21Zmoneydance not supported by wellsfargo<div><p>Just to make sure, when recreating your connection, it's
critical to use the New Connection button to reconnect to Wells
Fargo. If you just select it from the dropdown, you will not get
updated information.</p>
<p>If that still doesn't work, you'll need to force clear the
current connection information for your bank in Moneydance. I'm
attaching a file called remove_one_service_2015.py (or
remove_one_service.py if you are using Moneydance 2014 or earlier)
that will help do that. Before proceeding, please back up your
Moneydance data set, just in case something goes wrong. You can use
these instructions to create a backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012-and-above">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...</a></p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, click on the Extensions Menu and choose the
<strong>Manage Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the remove_one_service_2015.py file from whereever
you saved it. You will be asked to select which connection you want
to clear. Choose your bank, and click OK. You'll get a confirmation
message when the connection has been removed. Close the window when
done.<br></li>
<li>Set up the connection to your bank like normal. Since all of
your settings have been cleared, you should get the most recent
connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371041682015-06-14T21:27:39Z2015-06-14T21:27:39Zmoneydance not supported by wellsfargo<div><p>Ethan,</p>
<p>That did it! I’m back in business. I did have to use the
extension procedure to clear. Once this step was complete, I was
able to set-up my new connections. Thank you very much for your
assistance.</p>
<p>Jim</p></div>Jim Fisher