Wells Fargo On-line connection no longer supported?

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marc.jensen1

12 Jun, 2015 12:13 AM

Beginning today, I no longer can download my Wells Fargo transactions via the Online / Download Wells Fargo Transactions menu item. Instead of connecting, I get the following error message:

"There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Wells Fargo Bank

The error code reported by the server was: 2000

The financial management software you are using is no longer supported. Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)"

I've contacted Wells Fargo and, although they've shown me how to download a QFX file, they don't have any suggestions as to why the interface no longer works automatically. I'm running Moneydance 2014.5 (980). What can I do to restore the menu-driven downloads?

  1. Support Staff 1 Posted by Ethan on 12 Jun, 2015 12:18 AM

    Ethan's Avatar

    We've updated our connection information for your bank, so you should be able to connect now. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1) Select your bank account in Moneydance
    2) Select the Online->Setup Online Banking button/menu
    3) Click the Disable button. If you don't see a disable button, continue to step 5.
    4) Select the Online->Setup Online Banking button/menu (again)
    5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK
    6) Continue with the setup process, entering your username/password
    7) Repeat steps 1-6 for any additional accounts

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Ethan
    Moneydance Support

  2. 2 Posted by Marc Jensen on 12 Jun, 2015 12:19 AM

    Marc Jensen's Avatar

    It worked. Thanks!
    ---
    Marc Jensen

    E/ [email blocked]
    T/ 925.217.2955

  3. Support Staff 3 Posted by Ethan on 12 Jun, 2015 12:20 AM

    Ethan's Avatar

    Great! Please let me know if I can be of further assistance,

    Ethan
    Moneydance Support

  4. Ethan closed this discussion on 12 Jun, 2015 12:20 AM.

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