tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/497-wells-fargo-on-line-connection-no-longer-supportedInfinite Kind: Discussion 2020-10-16T15:58:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/371053962015-06-12T00:13:47Z2020-10-16T15:58:21ZWells Fargo On-line connection no longer supported?<div><p>Beginning today, I no longer can download my Wells Fargo transactions via the Online / Download Wells Fargo Transactions menu item. Instead of connecting, I get the following error message:</p>
<p>"There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: Wells Fargo Bank</p>
<p>The error code reported by the server was: 2000</p>
<p>The financial management software you are using is no longer supported. Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)"</p>
<p>I've contacted Wells Fargo and, although they've shown me how to download a QFX file, they don't have any suggestions as to why the interface no longer works automatically. I'm running Moneydance 2014.5 (980). What can I do to restore the menu-driven downloads?</p></div>marc.jensen1tag:infinitekind.tenderapp.com,2009-01-14:Comment/371053962015-06-12T00:18:34Z2015-06-12T00:18:34ZWells Fargo On-line connection no longer supported?<div><p>We've updated our connection information for your bank, so you
should be able to connect now. You will need to disable your
current connection to your bank and then recreate it using the New
Connection button on the Online Banking Setup screen. To do so, you
can follow these steps:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one of the connection choices after you disable it. Choosing
your bank from the list of available banks will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371053962015-06-12T00:19:30Z2020-10-16T15:58:21ZWells Fargo On-line connection no longer supported?<div><h2><a name="it-worked-thanks-" class="anchor" href="#it-worked-thanks-"></a>It worked. Thanks!</h2>
<p>Marc Jensen</p>
<p>E/ <a href="mailto:marc.jensen1@gmail.com">marc.jensen1@gmail.com</a><br>
T/ 925.217.2955</p></div>marc.jensen1tag:infinitekind.tenderapp.com,2009-01-14:Comment/371053962015-06-12T00:20:20Z2015-06-12T00:20:20ZWells Fargo On-line connection no longer supported?<div><p>Great! Please let me know if I can be of further assistance,</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethan