Online Sync adds transactions to both accounts

eastpascoguy's Avatar


12 Jun, 2015 10:10 AM


I have 2 accounts in Moneydance 2015. They are both Wells Fargo. When I sync to the back it puts transactions from 1 of my accounts into both accounts, How do I stop this from happening?


  1. Support Staff 1 Posted by Ethan on 12 Jun, 2015 02:01 PM

    Ethan's Avatar

    It is likely that this is a mapping issue. Your accounts are not mapped properly (in other words, one account is pointing to each of your Moneydance accounts).

    To fix this, disable the Online Set-up for the problem accounts by opening each account at going to Online -> Set Up Online Banking and click the Disable button. Then you will need to re-enable them. Once you have entered your ID and Password click Ok and wait (do not click next). You need to see a window that will display - "Please choose the account you wish to use" - which are your accounts listed in a drop down list. If you bypass this window -Moneydance will map to the first account on this list. Sometimes you will need to just wait for this window to pop-up as it can take several seconds.

    If this does not resolve your issue, can you send me the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.

    Moneydance Support

  2. System closed this discussion on 19 Mar, 2016 04:57 AM.

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