Wells Fargo quit support?

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pricepai

12 Jun, 2015 11:23 PM

Hi, I tried to download my transactions into my 2011 Moneydance. Got Error 2000, saying I need to upgrade my software. I upgraded to 2015 MD for Mac and I still get the same error. Can you help here?
Sincerely,
Paige Price
Message cut and pasted here:
There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Wells Fargo Bank

The error code reported by the server was: 2000

The financial management software you are using is no longer supported. Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)

  1. 1 Posted by Ethan on 12 Jun, 2015 11:25 PM

    Ethan's Avatar

    We've updated our connection information for your bank, so you should be able to connect now. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1) Select your bank account in Moneydance
    2) Select the Online->Setup Online Banking button/menu
    3) Click the Disable button. If you don't see a disable button, continue to step 5.
    4) Select the Online->Setup Online Banking button/menu (again)
    5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK
    6) Continue with the setup process, entering your username/password
    7) Repeat steps 1-6 for any additional accounts

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Ethan
    Moneydance Support

  2. 2 Posted by Paige Price on 12 Jun, 2015 11:31 PM

    Paige Price's Avatar

    Thank you, Ethan, for the quick reply. I had done these steps - got
    through the Disable and the New Connection and picked Wells Fargo, put in
    the PW, and then still got the same error. Now I cannot open MD at all; I
    click the icon and it does not open. It looks to me like it overwrote my
    old MD so that I wonder if I have lost my file all together. I am sorry.
    Can you help?
    Paige

  3. 3 Posted by Ethan on 12 Jun, 2015 11:49 PM

    Ethan's Avatar

    Hello Paige,

    Nothing you should have done in my instructions would have caused the program to disappear. Can you please clarify where this icon is that you are trying to click on? If it's on your desktop, can you please try going to your Programs or Applications folder (depending on what operating system you are using) and open the program from there?

    Ethan
    Moneydance Support

  4. 4 Posted by Paige Price on 13 Jun, 2015 12:39 AM

    Paige Price's Avatar

    Hi,
    When I open the MD app in Applications, it puts an icon in the dock, as in
    showing it is open. When I click the icon on the dock, nothing happens.
    I'm on a Mac OS X 10.10.3.
    Paige

  5. 5 Posted by HN on 13 Jun, 2015 05:49 AM

    HN's Avatar

    This comment was split into a new discussion: Wells Fargo quit support?

    Same error from Wells Fargo. Followed the instructions given above but still failing. Updated to latest MD. Would appreciate a response.

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: Wells Fargo Bank

    The error code reported by the server was: 2000

    The financial management software you are using is no longer supported. Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)

  6. 6 Posted by Ethan on 13 Jun, 2015 11:55 AM

    Ethan's Avatar

    Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict

    or:

    Library/Application Support/Moneydance/config.dict

    If you have any trouble finding your Home Library folder, open Finder and select Go>Go to Folder> and type in:

    ~/Library

    This should pull up your local Library folder.

    Once you've found your config.dict file, rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

    If that doesn't work, can you send me your errlog.txt file? If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

    ~/Library

    This should pull up your local Library folder.

    Ethan
    Moneydance Support

  7. 7 Posted by Jeff on 13 Jun, 2015 10:20 PM

    Jeff's Avatar

    This comment was split into a new discussion: Wells Fargo quit support?

    I have the Linux Debian version and have experienced the same problem accessing Wells Fargo. I followed the instructions above and continue to receive the same error.

  8. 8 Posted by Paige Price on 16 Jun, 2015 09:22 PM

    Paige Price's Avatar

    Hi Ethan, I am sorry but I deleted the app, and am using another brand
    now. *Thank yo*u for the time and thought, effort, spent on my problem.

    Sincerely,
    Paige Price

  9. Ethan closed this discussion on 17 Jun, 2015 12:13 PM.

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