tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/519-error-code-2000-or-20009Infinite Kind: Discussion 2018-03-17T06:16:07Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-13T15:25:28Z2015-06-13T15:25:28ZError Code 2000 or 2000:9<div><p>Here are the complete instructions to try first in case you
haven't found it. You will need to disable your current connection
to your bank and then recreate it using the New Connection button
on the Online Banking Setup screen. To do so, you can follow these
steps:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one of the connection choices after you disable it. Choosing
your bank from the list of available banks will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-13T16:11:22Z2015-06-13T16:11:22ZError Code 2000 or 2000:9<div><p>As i detailed in my original request i have already disconnected
and attempted to reconnect. I get the same message as detailed in
my original note.</p>
<p>Brad</p>
<p>Bradford Blakeley<br>
<a href="mailto:thx11380@mac.com">thx11380@mac.com</a></p></div>thx11380tag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-13T16:16:53Z2015-06-13T16:16:53ZError Code 2000 or 2000:9<div><p>Hello Brad,</p>
<p>I just wanted to make sure that you know when recreating your
connection, it's critical to use the New Connection button to
reconnect to Wells Fargo. If you just select it from the dropdown,
you will not get updated information. That's a very common step for
people to miss in resetting a connection.</p>
<p>If that still doesn't work, you'll need to force clear the
current connection information for your bank in Moneydance. I'm
attaching a file called remove_one_service_2015.py (or
remove_one_service.py if you are using Moneydance 2014 or earlier)
that will help do that. Before proceeding, please back up your
Moneydance data set, just in case something goes wrong. You can use
these instructions to create a backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012-and-above">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...</a></p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, click on the Extensions Menu and choose the
<strong>Manage Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the remove_one_service_2015.py file from whereever
you saved it. You will be asked to select which connection you want
to clear. Choose your bank, and click OK. You'll get a confirmation
message when the connection has been removed. Close the window when
done.<br></li>
<li>Set up the connection to your bank like normal. Since all of
your settings have been cleared, you should get the most recent
connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-15T02:22:34Z2015-06-15T02:22:35ZError Code 2000 or 2000:9<div><p>I had the same issue with Wells Fargo, and the first process of
setting up a new connection didn't work either. But, the second
process with the python script worked - clumsy, but it worked.</p></div>Bill Wtag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-15T21:52:48Z2015-06-16T14:29:11ZError Code 2000 or 2000:9<div><p>Bill,<br>
I had the same problem with Wells Fargo, and using your Python
Script was the only thing that worked. You have a glitch in MD2015.
You can "Disable" and online account, but you can't remove it. For
whatever reason you opted to 'Disable' accounts and not 'Remove'
the account in your 'online setup' window. By definition 'Disable'
does not mean 'Remove'. Either you need to fix the 'Disable'
function to remove all account data, or add a 'Remove' button that
removes all account data. Otherwise, you will have this same
problem OVER & OVER AGAIN.</p>
<p>Also, you have a minor Glitch in your 'Print Checks' window. If
you select "Selected Checks" option you CANNOT SELECT ANY CHECKS.
At least not on my computer.</p>
<p>Walter Haalck</p></div>Walter Haalcktag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-17T00:09:21Z2015-06-17T00:09:22ZError Code 2000 or 2000:9<div><p>Same here Error Code: 2000 with Wells Fargo.<br>
I'm going to try the Python-based "hack"....but you need to fix the
'Disable' button to do more (or just create a new button/option).
I've got to believe that many people use Wells for banking - so you
guys don't want customers fooling around with Python scripts to fix
this. I'll send another update after I spend some time on this
tomorrow (with the Python script). Hope it goes well.<br>
Chris</p></div>chris.foxtag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-17T13:07:58Z2015-06-17T13:07:58ZError Code 2000 or 2000:9<div><p>The Disable button should work, but if you have multiple
accounts at Wells Fargo, you may need to disable the connection on
all of them before you try the setup again with the New Connection
button.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-17T13:54:45Z2015-06-17T13:54:45ZError Code 2000 or 2000:9<div><p>I had multiple accounts with wells and disabled all of them but
still had to run the Python script and that solved the problem.</p>
<p>Brad Blakeley<br>
<a href="mailto:Thx11380@Mac.com">Thx11380@Mac.com</a><br>
<a href="mailto:Bradford.blakeley@ferguson.com">Bradford.blakeley@ferguson.com</a><br>
562-964-6997</p></div>thx11380tag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-06-17T18:04:30Z2015-06-17T18:04:31ZError Code 2000 or 2000:9<div><p>Chris,<br>
I am a MD user. I am not affiliated with MD. I found this fix in
the ‘discussion section’ of their Support Section. You
need to select a small check box when you either download or when
you “load” the file, otherwise it won’t load the
file correctly. (Sorry,I forgot what the check box said.) The
Python Script worked like a charm. I now can direct connect with
Wells Fargo Bank again.</p>
<p>Walter Haalck</p></div>Walter & Elena Haalcktag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-08T14:46:02Z2015-07-08T14:46:02ZError Code 2000 or 2000:9<div><p>Ethan, et. al.:</p>
<p>Two days ago (July 6th) I encountered the same issue with
Discover Card - Error Code 2000 - I tried the suggestion offered by
Ethan on June 13. Now, when I attempt to set up a new Discover Card
connection I get as far as Online Banking Authentication. My
original login name is displayed. When I type in my usual password
I receive the Error Code 200 again. A copy of that screen is
attached. Suggestions/Help?</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-08T14:51:42Z2015-07-08T14:51:42ZError Code 2000 or 2000:9<div><p>Hi kwbear,</p>
<p>There appears to be a number of people who are experiencing
connection issues with Discovercard, myself included.</p>
<p>In my case, I needed to remove the equal sign (=) from my
password.</p>
<p>Take a look at the following thread:<br>
<a href="http://help.infinitekind.com/discussions/online-banking/669-discover-card-problem">
http://help.infinitekind.com/discussions/online-banking/669-discove...</a></p>
<p>HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-08T15:55:41Z2015-07-08T15:55:41ZError Code 2000 or 2000:9<div><p>Kevin:</p>
<p>Thank you for your suggestion. With hopes that this would solve
my problem I reset my password to use only letters (upper and lower
case) and numbers. I do not like to use this limitation, but I
figured it would be worth a try. No dice! When I get to the Online
Banking Authentication page and enter the new password I still
can't get beyond an error 2000 page. I called Discover again and
they insisted that special characters are still allowed in their
passwords. So, I'm still stuck. BTW: As I check I can log into my
Discover account via a Browser, so the problem seems to point back
to Moneydance.</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-08T16:46:59Z2015-07-08T16:46:59ZError Code 2000 or 2000:9<div><p>Kevin N and others following this thread:</p>
<p>Never did mention that I'm using a Macintosh with OS 10.9.5 and
MD 2015.5 (1225)</p>
<p>kwbear</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-08T19:45:21Z2015-07-08T19:45:21ZError Code 2000 or 2000:9<div><p>Two questions re: Ethan's post #3:</p>
<ol>
<li>
<p>Several posts suggest that one performs a backup before
proceeding with using "remove_one_service_2015.py". The backup
method suggested seems rather complex and confusing. I've been
using Backup via the "File/ExportBackup..." command. Wouldn't that
be an easy a prudent way to to perform a backup? I've been using
this approach daily.</p>
</li>
<li>
<p>Instructions for using "remove_one_service_2015.py" includes the
words: "In the python window, click the read from file button and
load the file from whereever you saved it"</p>
</li>
</ol>
<p>What file are they referring to? Where is that file stored?</p>
<p>P.S. I'm using Moneydance 2015.5 that I downloaded from
infinitekind, not the Apple Store.</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-08T20:08:21Z2015-07-08T20:08:21ZError Code 2000 or 2000:9<div><p>The file is attached to Ethan's response. I've attached to mine
as well. You'll need to save it somewhere on your computer (like
your Desktop), and then load it from there.</p>
<p>File->"Export Backup" should work fine as a backup method.
There used to be some problems with importing backups exported that
way, hence the more complicated suggestion. However, those problems
have been resolved, so we probably could switch to asking folks to
use the export backup function instead. Thanks for pointing that
out.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-08T22:36:08Z2015-07-08T22:36:08ZError Code 2000 or 2000:9<div><p>Sorry Ian:</p>
<p>Still stuck. I did as you suggested. (FYI: My Moneydance file is
named: “Moneydance2011-From Quicken” from my original
Moneydance activation where I imported my data from my Quicken
file.)</p>
<p>I was still uncertain what file and where is referred to in the
Python instructions so I selected my backup file that I produce
regularly by using the “Export Backup…” and that
I store on an external hard drive.</p>
<p>When I click on the read-from-file button I received the
following error message (I can only display a small portion of this
message since I found no way to condense it or capture it besides
using a screen capture</p>
<p>Can you help me figure out what I’m doing wrong?</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-09T12:17:43Z2015-07-09T12:17:43ZError Code 2000 or 2000:9<div><p>Hello,</p>
<p>The error indicates that you are trying to select your data file
in the python extension window, not the remove_one_service_2015.py
file that Ian and I have attached to this thread. Can you please
confirm that you are seeing this file that is attached to these
messages (I'm attaching it again for good measure)? If you're
responding by email and the attachments are not coming through,
please visit this thread on our support site by following the link
at the bottom of these messages and download the file from there.
Save it to your computer, and then select it in step 5 of my
previous instructions.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-09T15:59:01Z2015-07-09T15:59:01ZError Code 2000 or 2000:9<div><p>Ethan:</p>
<p>Thank you for your great patience with me. Well, we’ve
made some progress. Carefully following your instructions, I
managed to delete my Discover account in Moneydance. This is
evidenced by my having to enter both a User ID and Password where,
previously, my User ID automatically appeared when trying to set up
a new connection. Trouble is when I choose New Connection and
followed the procedure to establish a New Account I still receive
the Error Code 2000.</p>
<p>One thought occurred to me, I’ve read on other posts that
Discover Card will no longer special characters - something that
Discover Card IT people deny. Yesterday I did change my Password to
one without special characters, where previously it used them. My
User ID however still contains special characters. Do you think
it’s worthwhile to log in to Discover Card and change my User
ID to one without special characters? As I’ve said
previously, until Tuesday (July 7th) my login to Discover Card did
contain special characters as did my password and I’ve been
loggin in for several years without a problem.</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-09T18:32:22Z2015-07-09T18:32:22ZError Code 2000 or 2000:9<div><p>It's worth a shot. It wouldn't be surprising if the username
field also changed to no longer handle special characters. After
changing your username, you may need to use the python file to
reset your connection again, just to make sure everything is
cleared out.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-09T19:07:52Z2015-07-09T19:07:52ZError Code 2000 or 2000:9<div><p>Hi kwbear,</p>
<p>If there is still no love after altering your username, try the
'Forget Online Passwords' option.</p>
<p>Removing the special character from my password worked on my
desktop with MD 2011 but I was continuing to receive an error from
Discovercard on my laptop with MD 2012 even after trying the python
script. I still received an error however, the error itself was
different from yours. I was getting a 400 error.</p>
<p>'Forget Online Passwords' will cause Moneydance to forget ALL
online passwords so make sure that you have access to all of your
passwords. As a precaution, you may want to make a copy of your
data set prior to testing out 'Forget Online Passwords'.</p>
<p>After using 'Forget Online Passwords' and re-entering ALL of my
passwords, I no longer received an error with Discovercard.</p>
<p>HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-09T21:29:00Z2015-07-09T21:29:00ZError Code 2000 or 2000:9<div><p>Ian:</p>
<p>If I had any hair, I’d be tearing it out. I changed my
User ID to strictly alphanumeric and lo’ and behold I could
establish a new Discover account in Moneydance. However, when I
went to download the account information I again received the Error
Code 2000. To make sure my new User ID and new password were part
of my Discover account I logging into my account via a Web Browser
and the login was successful. And I did double-check that all
account information was cleared i Moneydance before reestablishing
the Discover account.</p>
<p>In other words there ARE problems in using special characters
when establishing a Discover Card account, but avoiding the special
characters only gets back to original problem.</p>
<p>I’m sure you are just as frustrated as I. Suggestions of
where we can go from here would be greatly appreciated.</p>
<p>Ken</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-09T21:34:16Z2015-07-09T21:34:16ZError Code 2000 or 2000:9<div><p>MD support</p>
<p>If I may make some suggestions after following all of the Wells
Fargo trials and tribulations.</p>
<p>Firstly I would suggest changing you initial set up instructions
from changing each account that you have with the particular
institution to disabling all accounts with that institution first
then using the new connection button with each to re-enable the
connection as it seems that there may be problems when you have
multiple connections. I would also suggest emphasising using the
new connection button in this response.</p>
<p>Secondly I would suggest creation of an KB article that outlines
both methods in the one article and also has pointers to the script
file and they be kept in one downloadable location (although
Ideally I think the capability of the script file should be
included in MD itself.</p>
<p>I think the instructions you have already created will be a good
starting point with perhaps some expansion, although I recall one
user (tesler was it?) wrote up some useful tips in a post that
could well be incorporated.</p>
<p>Basically I'm saying write it up really well one time then just
reuse it, you have the basics it is just a matter of finishing it
off.</p>
<p>Des</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-10T12:37:40Z2015-07-10T12:37:40ZError Code 2000 or 2000:9<div><p>Ken, did you try the "Forget Online Passwords" menu option that
Kevin mentioned? You might need to do that to clear out your old
username completely.</p>
<p>Des, as a result of all of this craziness with Wells Fargo,
we're definitely looking into changing how the program deals with
removing/refreshing connections. We do have a knowledge base
article that describes resetting the connection, but we've been
reluctant to put the python script on it since it's complicated to
use. However, I'm talking to Sean about building that functionality
into the program in some way. Hopefully soon it won't be necessary
any more.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-10T16:14:20Z2015-07-10T16:14:20ZError Code 2000 or 2000:9<div><p>Ian:</p>
<p>SUCCESS!</p>
<p>Quite frankly, Ian, I did as your suggested fully expecting to
have to write back: What now? To my delight and amazement the
problem with Discover Card appears to be resolved.</p>
<p>The only remaining question is can the limitation on the use of
special characters either in User ID or Password be solved? User ID
isn’t all that important, but I consider the ability to use
special characters along with alphanumerics critical is choosing
the most secure passwords possible. I have to suspect that the
limitation resides within the Moneydance coding since use of
special characters and logging into Discover Card via a Browser
never seemed to be an issue.</p>
<p>Regardless, I consider this Discover Card issue resolution and
nice way to and a frustrating week. Thank you, thank you, thank
you.</p>
<p>Now, about the use of special characters…</p>
<p>Best wishes,</p>
<p>Ken</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-11T13:53:22Z2015-07-11T13:53:22ZError Code 2000 or 2000:9<div><p>Hello Ken,</p>
<p>I'm glad to hear things have worked out! We're pretty sure that
this particular problem is on Discover's end. We have only heard
from those customers in the last few days (and from many of them)
that they suddenly can't use anything but letters or numbers in
their usernames and passwords. As it's hard to imagine that only
Discover customers use special characters in their login
information, it stands to reason that we would have been seeing
this issue come up with other banks at the same time were this a
Moneydance issue, but it appears that only Discover customers are
suddenly having this issue.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-11T14:37:02Z2015-07-11T14:37:02ZError Code 2000 or 2000:9<div><p>Ethan:</p>
<p>What you say makes sense, but when I was using special
characters in both my User ID and Password I could log in to my
Discover Card account via their Web site. One would think that the
special character problem would exhibit itself when one tried to
log into their Discover Account too. Am I missing something? Could
it be a combination of some change that Discover in their data
interface and an incompatibility/bug in Moneydance?</p>
<p>As you already know, Discover Card claims that their login
allows special characters and, as proof, states that being able to
log in to an individual’s account proves they are
blameless.</p>
<p>Sigh!</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-11T21:23:52Z2015-07-11T21:23:52ZError Code 2000 or 2000:9<div><p>kwbear,</p>
<p>Direct connection requires an OFX server which I would generally
expect to be different machine(s) to the servers that power the web
site. While they could potentially be supported by the same
authorization services they may not be or the software used on the
OFX server may have problems with special characters (or be wrongly
configured)</p>
<p>So a accessing an account via web site is not the same as as
accessing it via direct connection.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-11T23:06:32Z2015-07-11T23:06:32ZError Code 2000 or 2000:9<div><p>dwg:</p>
<p>Once again, I thank Infinite Kind support (you) for their
thoughtful and fast response. Based on what you say it seems that
we’re stuck with the special-character syndrome. Is there any
possible fix that Moneydance could implement in the future to
remedy this situation? As one who is painfully aware of security
breaches (OPM, Target, Anthem, et. al have personally affected me)
I’ve tried to construct secure passwords whenever possible,
and that includes special characters. Of course, I realize - I
teach others about computer security - that most breaches to date
didn’t involve compromise of personal passwords. The bad guys
invariably break in through the back door. Nevertheless, I choose
strong passwords whenever I can. Without the special characters I
feel my hands are tied to a large degree.</p></div>kwbeartag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-11T23:19:09Z2015-07-11T23:19:09ZError Code 2000 or 2000:9<div><p>kwbear,</p>
<p>I'm just a user like you. I worked in the computer industry for
over 30 years before my retirement, so from that perspective to me
it all depends on the Financial institution as to what is allowed
in terms of passwords/usernames. Software like Moneydance has no
real say in what is allowed or not allowed unless there is some
restriction in MD and from what is in this forum thread it would
seem unlikely that that would be the case.</p>
<p>Given most systems are case sensitive all I can suggest is a
mixture of upper and lower case letters plus numbers so you at
least have 3 of the 4 recommended character types.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/371184742015-07-11T23:55:03Z2015-07-11T23:55:03ZError Code 2000 or 2000:9<div><p>dwg:</p>
<p>Sorry, I thought I was talking to the Moneydance folks.</p>
<p>Talking to or complaining to Discover is much the same as
talking to the Government.</p>
<p>Thank goodness we’re old! (:o(</p>
<p>Well, at least I’m old. Back in the old days, when I
worked for IBM, the 650 was king.</p>
<p>Mercy Bow Cup,</p>
<p>Ken</p></div>kwbear