Wells Fargo On-line connection no longer supported
I recently started having the issue discussed here: http://help.infinitekind.com/discussions/online-banking/497-wells-fargo-on-line-connection-no-longer-supported
ie I am getting the error :
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Wells Fargo Bank
The error code reported by the server was: 2000
The financial management software you are using is no longer supported.
Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)
I followed the instructions in the other ticket to disable online access and to try and reenable it but I am getting the same result when connecting to Wells Fargo.
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Support Staff 1 Posted by Ethan on 15 Jun, 2015 12:50 PM
Just to make sure, when recreating your connection, it's critical to use the New Connection button to reconnect to Wells Fargo. If you just select it from the dropdown, you will not get updated information.
If that still doesn't work, you'll need to force clear the current connection information for your bank in Moneydance. I'm attaching a file called remove_one_service_2015.py (or remove_one_service.py if you are using Moneydance 2014 or earlier) that will help do that. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can use these instructions to create a backup:
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...
except copy your data set instead of moving it, in order to create a backup. So far, this hasn't caused any problems, but better safe than sorry!
To use the file, first save it to your computer and then follow these steps:
Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.
Ethan
Moneydance Support
2 Posted by drew on 15 Jun, 2015 12:58 PM
Thanks Ethan, Using the python extension did the trick.
drew closed this discussion on 15 Jun, 2015 12:59 PM.