Wells Fargo On-line connection no longer supported

drew's Avatar


15 Jun, 2015 12:45 PM

I recently started having the issue discussed here: http://help.infinitekind.com/discussions/online-banking/497-wells-fargo-on-line-connection-no-longer-supported

ie I am getting the error :
    There was an error communicating with your financial institution. The details of this error are below.
    Bank Name: Wells Fargo Bank
    The error code reported by the server was: 2000
    The financial management software you are using is no longer supported.
    Please upgrade your software or contact us at 1-800-956-4442 for assistance. (2000:9)

I followed the instructions in the other ticket to disable online access and to try and reenable it but I am getting the same result when connecting to Wells Fargo.

  1. Support Staff 1 Posted by Ethan on 15 Jun, 2015 12:50 PM

    Ethan's Avatar

    Just to make sure, when recreating your connection, it's critical to use the New Connection button to reconnect to Wells Fargo. If you just select it from the dropdown, you will not get updated information.

    If that still doesn't work, you'll need to force clear the current connection information for your bank in Moneydance. I'm attaching a file called remove_one_service_2015.py (or remove_one_service.py if you are using Moneydance 2014 or earlier) that will help do that. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can use these instructions to create a backup:


    except copy your data set instead of moving it, in order to create a backup. So far, this hasn't caused any problems, but better safe than sorry!

    To use the file, first save it to your computer and then follow these steps:

    1. In Moneydance, click on the Extensions Menu and choose the Manage Extensions option.
    2. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation.
    3. Close the Manage Extensions window.
    4. Again, click the Extensions menu. This time, choose the Python Interface option.
    5. In the python window, click the read from file button and load the remove_one_service_2015.py file from whereever you saved it. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
    6. Set up the connection to your bank like normal. Since all of your settings have been cleared, you should get the most recent connection information for your bank.

    Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.

    Moneydance Support

  2. 2 Posted by drew on 15 Jun, 2015 12:58 PM

    drew's Avatar

    Thanks Ethan, Using the python extension did the trick.

  3. drew closed this discussion on 15 Jun, 2015 12:59 PM.

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