tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/552-wells-fargo-no-longer-connectingInfinite Kind: Discussion 2018-03-17T09:24:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T00:04:29Z2015-06-16T12:14:16ZWells Fargo No Longer Connecting<div><p>I've used Wells Fargo with MoneyDance for years. However, this
morning when I attempted to download transactions, I received a
failure notice:</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.<br>
Bank Name: Wells Fargo Bank<br>
The error code reported by the server was: 2000</p>
<p>The bank assures me nothing has changed on their end and I still
have access to online banking.</p>
<p>Moneydance Ver 2015.2 (1145)<br>
MAC OSX 10.10.3</p></div>tag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T00:08:22Z2015-06-16T12:14:16ZWells Fargo No Longer Connecting<div><p>We've updated our connection information for your bank, so you
should be able to connect now. You will need to disable your
current connection to your bank and then recreate it using the New
Connection button on the Online Banking Setup screen. To do so, you
can follow these steps:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one of the connection choices after you disable it. Choosing
your bank from the list of available banks will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T01:29:37Z2015-06-16T12:14:15ZWells Fargo No Longer Connecting<div><p>I'm having the same issues. I'm still getting the same error
message. Please help!</p></div>Wayne Chantag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T01:31:29Z2015-06-16T12:14:15ZWells Fargo No Longer Connecting<div><p>Same problem here. This needs to get corrected asap. Thanks for
the help</p></div>Jerry Saubertag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T03:45:24Z2015-06-16T12:14:15ZWells Fargo No Longer Connecting<div><p>Hi Wayne<br>
I’ve followed the instructions provided. I’m still
getting the same results. The application seems like it tries to
connect but after about 20 seconds, it fails.</p>
<p>Jesse Wiegand<br>
(559)326-3333 mailto:<a href="mailto:jam.wie63@gmail.com">jam.wie63@gmail.com</a></p></div>Jesse Wiegandtag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T05:34:18Z2015-06-16T12:14:15ZWells Fargo No Longer Connecting<div><p>I followed the instructions and get the exact same error during
the new connection process.</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>Bank Name: Wells Fargo Bank</p>
<p>The error code reported by the server was: 2000</p>
<p>The financial management software you are using is no longer
supported. Please upgrade your software or contact us at
1-800-956-4442 for assistance. (2000:9)</p></div>leebutlertag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T09:11:35Z2015-06-16T12:14:15ZWells Fargo No Longer Connecting<div><p>Same issue. Steps taken:</p>
<p>Tried to disable and recreate the connection, did not work<br>
In the same Moneydance file, tried to set up a new Wells Fargo
account, did not work<br>
In new Moneydance file, tried to set up a new Wells Fargo account,
worked.</p>
<p>First question is why did it work in a new file and second
question is how do I get the new account from the new file into the
old file?</p></div>djvargotag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T10:26:19Z2015-06-16T12:14:14ZWells Fargo No Longer Connecting<div><p>Note the steps in the post pointed at below:</p>
<p>When trying to recreate the connect ensure you select new
connection and not the connection from the drop down (which I
suspect just uses the existing connection information rather than
downloading the new information)</p>
<p>The latter posts also provides python scripts in the case the
first method doesn't work and it requires a complete resetting of
the connection information within the data set.</p>
<p><a href="http://help.infinitekind.com/discussions/online-banking/519-error-code-2000-or-20009">
http://help.infinitekind.com/discussions/online-banking/519-error-c...</a></p>
<p>I would expect it would work in a new file because that file has
no connection information in it already.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T12:03:44Z2015-06-16T12:14:14ZWells Fargo No Longer Connecting<div><p>dwg gives good information on the next steps, which I'll
reproduce here for good measure instead of you all having to go to
the linked thread.</p>
<p>Just to make sure, when recreating your connection, it's
critical to use the New Connection button to reconnect to Wells
Fargo. If you just select it from the dropdown, you will not get
updated information.</p>
<p>If that still doesn't work, you'll need to force clear the
current connection information for your bank in Moneydance. I'm
attaching a file called remove_one_service_2015.py (or
remove_one_service.py if you are using Moneydance 2014 or earlier)
that will help do that. Before proceeding, please back up your
Moneydance data set, just in case something goes wrong. You can use
these instructions to create a backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012-and-above">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...</a></p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, click on the Extensions Menu and choose the
<strong>Manage Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the remove_one_service_2015.py file from whereever
you saved it. You will be asked to select which connection you want
to clear. Choose your bank, and click OK. You'll get a confirmation
message when the connection has been removed. Close the window when
done.<br></li>
<li>Set up the connection to your bank like normal. Since all of
your settings have been cleared, you should get the most recent
connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T12:12:22Z2015-06-16T12:14:14ZWells Fargo No Longer Connecting<div><p>Hi Jesse,</p>
<p>I believe you'll need to force clear the current connection
information for your bank in Moneydance. I'm attaching a file
called remove_one_service_2015.py that will help do that. Before
proceeding, please back up your Moneydance data set, just in case
something goes wrong. You can use these instructions to create a
backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da</a>...</p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<p>Go to the Moneydance extensions page at <a href="http://infinitekind.com/extensions">http://infinitekind.com/extensions</a><br>
From the list of available extensions, choose the Python Interface
extension. Download it to your computer.<br>
Double clicking on the downloaded extension should open it in
Moneydance. If that doesn't seem to work, click an drag the
extension directly onto your register.<br>
Next, go to the Extensions menu in the Moneydance menu bar. Choose
the Python Interface option.<br>
In the python window, click the read from file button and load the
remove_one_service_2015.py file from whereever you saved it. You
will be asked to select which connection you want to clear. Choose
your bank, and click OK. You'll get a confirmation message when the
connection has been removed. Close the window when done.<br>
Set up the connection to your bank like normal. Since all of your
settings have been cleared, you should get the most recent
connection information for your bank.</p>
<p>Hope this helps, and feel free to contact me with any questions
about this process!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-16T21:24:42Z2015-06-16T21:24:42ZWells Fargo No Longer Connecting<div><p>Thank you. That worked.</p></div>WAYNE CHANtag:infinitekind.tenderapp.com,2009-01-14:Comment/371339522015-06-17T01:04:30Z2015-06-17T01:04:30ZWells Fargo No Longer Connecting<div><p>That file fixed my issues as well. Thank you for the
support!</p></div>Jerry Sauber