tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/597-error-2000-reported-when-downloading-from-wells-fargoInfinite Kind: Discussion 2016-03-19T05:04:10Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-22T16:18:59Z2015-06-22T16:18:59ZError 2000 reported when downloading from Wells Fargo<div><p>Called the bank and they said it was a known problem with
Moneydance and to contact you.</p></div>tag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-23T17:12:56Z2015-06-23T17:12:56ZError 2000 reported when downloading from Wells Fargo<div><p>Hi Box,</p>
<p>Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehantag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-23T18:46:53Z2015-06-23T18:46:55ZError 2000 reported when downloading from Wells Fargo<div><p>I started to experience this same issue today.</p></div>Tom Vogttag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-24T13:23:57Z2015-06-24T13:23:57ZError 2000 reported when downloading from Wells Fargo<div><p>Can you please clarify if you tried to reset your connection
using the above steps for all affected accounts?</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-24T13:30:04Z2015-06-24T13:30:04ZError 2000 reported when downloading from Wells Fargo<div><p>I followed the instructions provided, and it is now working
again. Thanks for the follow up.</p>
<p>Sent from my iPad</p></div>Tom Vogttag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-24T17:55:50Z2015-06-24T17:55:50ZError 2000 reported when downloading from Wells Fargo<div><p>Ethan</p>
<p>I disabled all accounts for Wells Fargo but get the same error
when trying a new connection to the bank…..</p>
<p>Thanks<br>
Dan</p>
<p>Dan Glass</p></div>Dan Glasstag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-25T12:15:25Z2015-06-25T12:15:25ZError 2000 reported when downloading from Wells Fargo<div><p>Hi Dan,</p>
<p>Can you confirm that you disabled all Wells Fargo accounts
before setting up a new one and used the New Connection button to
choose Wells Fargo, instead of the dropdown selector? The New
connection button is especially important to make sure you get the
newest information.</p>
<p>If that still doesn't work, can you try completely resetting
your connection to your bank and see if that fixes the problem
you're seeing? To do this, you'll need to force clear the current
connection information for your bank in Moneydance. I'm sending a
file called remove_one_service.py (or remove_one_service_2015.py if
you are running 2015) that will help do that. Before proceeding,
please back up your Moneydance data set, just in case something
goes wrong. You can use these instructions to create a backup:</p>
<p><a href="http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-data-file-to-a-different-location-in-moneydance-2012-and-above">
http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...</a></p>
<p>except copy your data set instead of moving it, in order to
create a backup. So far, this hasn't caused any problems, but
better safe than sorry!</p>
<p>To use the file, first save it to your computer and then follow
these steps:</p>
<ol>
<li>In Moneydance, click on the Extensions Menu and choose the
<strong>Manage Extensions</strong> option.<br></li>
<li>From the list of available extensions, choose the Python
Interface extension, then click Install to download the extension
and finish to complete the installation.<br></li>
<li>Close the Manage Extensions window.<br></li>
<li>Again, click the Extensions menu. This time, choose the
<strong>Python Interface</strong> option.<br></li>
<li>In the python window, click the <strong>read from file</strong>
button and load the file from whereever you saved it. You will be
asked to select which connection you want to clear. Choose your
bank, and click OK. You'll get a confirmation message when the
connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal. Since all of
your settings have been cleared, you should get the most recent
connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll
continue troubleshooting.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-29T15:45:09Z2015-06-29T15:45:09ZError 2000 reported when downloading from Wells Fargo<div><p>This last technique was successful.</p>
<p>Thanks<br>
Dan</p>
<p>Dan Glass</p></div>Dan Glasstag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-29T15:53:04Z2015-06-29T15:58:11ZError 2000 reported when downloading from Wells Fargo<div><p>Ian,</p>
<p>From all the activity seen around connection problems with Wells
Fargo, is there any chance of incorporating the work of the Python
Script with coding in MD; maybe a Menu choice of <em>Removing</em>
an online connection?</p>
<p>Just curious. (g)</p>
<p>Jerry</p></div>Gerald Achortag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-29T18:09:14Z2015-06-29T18:09:14ZError 2000 reported when downloading from Wells Fargo<div><p>Hi Jerry,</p>
<p>We don't have to use the python scripts to remove services very
often, so this case is a bit of an outlier, however I'll pass your
suggestion along to the developers for consideration.</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehantag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-29T19:02:56Z2015-06-29T19:02:56ZError 2000 reported when downloading from Wells Fargo<div><p>As someone who has had to use the python script before -- I
would second the option of having a "delete connection" setting
added.</p>
<p>It always seemed odd to me that a connection could be created,
but took an extension to delete a connection.</p></div>trevortag:infinitekind.tenderapp.com,2009-01-14:Comment/371872562015-06-29T19:37:09Z2015-06-29T19:37:09ZError 2000 reported when downloading from Wells Fargo<div><p>Azguy6,</p>
<p>That was my thought. In the long run, it would seem to be less
work for the IK Staff to continually do if such option (coding) was
incorporated in MD itself. Maybe a feature to be added in the next
major update of MD.</p>
<p>Jerry</p></div>Gerald Achor