tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/669-discover-card-problemInfinite Kind: Discussion 2016-03-19T05:09:41Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-07T22:00:27Z2015-07-07T22:08:01ZDiscover Card problem<div><p>Same problem for me. Discover's tech help person indicated about
10min ago that there were no reported problems. Removed a period
(.) from my password and now it works again.</p>
<p>Periods do still work for website logon. Called back tech
support and told them about the situation - so it should be in
there support db.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-08T02:03:38Z2015-07-08T02:03:38ZDiscover Card problem<div><p>Hi Bryan, avp2,</p>
<p>As it turns out an equal sign (=) in the password will also
throw an error @ Discovercard.</p>
<p>HTH -Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-08T12:20:57Z2015-07-08T12:20:57ZDiscover Card problem<div><p>Thanks everyone for pointing this out. This is quite strange for
Discover to decide to limit their passwords in this way. I guess we
should make sure that people who are having connection problems
with Discover are only using letters and numbers in their
passwords.</p>
<p>Bryan, I want to confirm that you are completely disabling and
re-enabling all affected accounts through the following steps:</p>
<p>1) Open your bank account register by clicking on it in the left
sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select Online->Setup Online Banking from the menu bar
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-08T13:29:56Z2015-07-08T13:29:56ZDiscover Card problem<div><p>Hi Ethan,</p>
<p>Just as an FYI...</p>
<p>The error thrown is very generic and unlike one's I've seen
before involving OFX connections in Moneydance. There is no mention
of the financial institution involved and no error number
given.</p>
<p>"The given customer ID or PIN is not valid. For more
information, contact your financial institution.</p>
<p>Additional information from the server:<br>
Signon (for example, user ID or password) invalid."</p>
<p>-Kevin N.</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-08T13:40:27Z2015-07-08T13:40:27ZDiscover Card problem<div><p>Hi Kevin,</p>
<p>Thanks for that information. That unfortunately seems very
typical with our experience helping people connect with Discover;
they usually give out the vaguest error messages out of any bank.
I've let our support team know that this may be the issue if many
Discover customers start reporting in with errors in the next few
days.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-08T14:02:35Z2015-07-08T14:02:35ZDiscover Card problem<div><p>I forgot to mention that the MD error message did not return an
error code for invalid credentials - only the error message. Lack
of a code number seemed to draw a red flag "question mark" from the
Discover tech person until I gave him the OFX code obtained from
the console - 15500.</p>
<p>I think I remember MD showing an error code for bad credentials
in previous versions and it did show one (15502 I think) when I
later got a lock out from Discover's server from trying to connect
too many times. Probably be good if MD showed all error codes to
make it easy to report to support people.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-09T13:04:04Z2015-07-09T13:04:04ZDiscover Card problem<div><p>I had the same error, for me it's either * or & (I use
1password to randomly generate passwords).</p></div>obermantag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-10T12:49:12Z2015-07-10T12:49:15ZDiscover Card problem<div><p>I am also getting the error 2000 with Discover as I use special
characters in my password which still allows me to connect via a
web browser. I changed the password to alpha-numeric and disabled
the account in MoneyDance 2014 using the recommended options
including using a python script. I setup the online account again
and after putting in the password I immediately get the error
again.</p></div>mark.howelltag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-10T12:52:51Z2015-07-10T12:52:51ZDiscover Card problem<div><p>Could you try clearing your passwords using the
Online->"Forget Online Passwords" menu option? This will remove
<em>all</em> passwords from your file, so we prepared to enter them
in again for each account.</p>
<p>Also, if you have special characters in your username, you'll
need to change that as well. We've gotten a couple reports of
special characters in usernames also causing this error.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-10T13:16:24Z2015-07-10T13:27:25ZDiscover Card problem<div><p>Well as it turns out I had to change my User Name also and
remove any special characters to use only alpha-numeric and this
allowed me to set up the account again. What I don't understand is
the fact that I am allowed to use special characters to log into
the web site via a browser. How would logging in to the server via
a browser be different from logging in with MoneyDance. I know it
may be hitting a different server but to not allow special
character via a different method does not make sense to me. If this
was a change on the Discover side then I will contact them. If it
is an issue with MoneyDance getting kicked out because we are using
special characters then maybe this requires a little more
investigation. My passwords I make very complex and change on a
regular basis so not being able to use special characters makes me
feel more vulnerable given the current state of affairs with
identity theft.</p>
<p>Update: I was able to setup the account again but I still get
the server 2000 error when attempting to actual download the
transactions</p></div>mark.howelltag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-10T13:37:36Z2015-07-10T13:37:36ZDiscover Card problem<div><p>Hello,</p>
<p>It is unlikely that this is a Moneydance issue. My reasoning for
this statement is that we've received reports of this happening
only with Discover in the last few days, and from many Discover
customers (maybe around 15 so far, although I just answered another
a moment ago). No other customers have reported similar issues with
their banks, and I find it hard to imagine that only Discover
customers are using special characters in their passwords. All of
that together seems to me to suggest that this is something that
Discover changed on their end with their direct OFX connection
server, since we haven't changed anything in Moneydance that would
prevent these characters from being used.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-10T14:04:58Z2015-07-10T14:04:59ZDiscover Card problem<div><p>I agree that it is more than likely a Discover issue however
even after removing special characters from my user name and
password and being able to setup the account again after disabling
it when I attempt to download the transactions I still get an
error.</p></div>mark.howelltag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-10T15:29:43Z2015-07-10T15:29:43ZDiscover Card problem<div><p>I just got a good Discover transaction download. It has been
working since I eliminated the special characters from the
password. I do have at least one capital letter and number - which
may be required.</p>
<p>Discover tech support may know what the requirement (and change
in their system) is by now.</p></div>avp2tag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-11T12:37:21Z2015-07-11T12:37:21ZDiscover Card problem<div><p>I was able to download transactions finally after resetting up
the account and making sure the User Name and Password were
alpha-numeric but in order to do so I had to "Forget online
passwords" and then re-enter them as they tried to connect even
though I setup Discover again from scratch.</p></div>mark.howelltag:infinitekind.tenderapp.com,2009-01-14:Comment/373243662015-07-11T16:40:41Z2015-07-11T16:40:41ZDiscover Card problem<div><p>Sounds right. If I remember correctly, MD only remembers/saves
the user password after the first successful transaction download -
for which you have to reenter the password.</p>
<p>If a download fails, you have to reenter. If there are multiple
accounts with an institution that has failed a download failure for
any one of the accounts will cause all of the accounts for that
institution to request password entry. To save some frustration
when it happens, disable all such accounts the first time one fails
and reenable each, one at a time, starting with the left-side,
top-most one and after getting each previous one to work. That way,
a later fail does not mess up a previously good reset.</p>
<p>Kind of a pain that the individual account credentials are not
managed/saved completely independently. That is the way it works
now but I think many users would appreciate account credential
being independent.</p>
<p>The “forget all passwords” function is drastic if
you have many accounts. Thankfully, you do not need it real often.
It also is not foolproof. Sometimes, removing credentials requires
the “remove an account” python script available from
support.</p></div>avp2