Java error

Keston Woodyatt's Avatar

Keston Woodyatt

22 Mar, 2015 10:56 PM

When I try to download transactions from BECU.org, I get: java.net.SocketException: Connection reset. It worked the last time I tried. I have reset extensions and rebooted the computer.

  1. Support Staff 1 Posted by Ian L on 23 Mar, 2015 02:43 PM

    Ian L's Avatar

    Hi Keston,

    BECU was having temporary server trouble, but I believe that has been resolved. can you try connecting again and let me know if you are still having problems?

    Ian
    Infinite Kind Support

  2. 2 Posted by rsiek on 23 Mar, 2015 07:25 PM

    rsiek's Avatar

    This comment was split into a new private discussion: BECU connections trouble

    I also have a BECU account and have been getting the same SocketException error for 2 or three weeks now. I called BECU a few minutes ago and they said that last Friday they fixed an error that had been causing Quicken users some problems. But I just (3:00PM, 3/23/2015, EST) tried to connect with MoneyDance 2015.3 and got the same error.

  3. 3 Posted by Keston Woodyatt on 25 Mar, 2015 05:17 AM

    Keston Woodyatt's Avatar

    Hi Ian,

     

    I tried to connect to two different BECU accounts and continue to get the Java error.

     

    Thank you for your time,

     

    Keston Woodyatt

  4. Support Staff 4 Posted by Ian L on 25 Mar, 2015 11:37 AM

    Ian L's Avatar

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1) Select your bank account in Moneydance

    2) Select the Online->Setup Online Banking button/menu

    3) Click the "Disable" button.  If you don't see a disable button, continue to step 5.

    4) Select the Online->Setup Online Banking button/menu (again)

    5) Click the "New Connection" button and select your bank and hit OK
    
6) Continue with the setup process, entering your username/password

    7) Repeat steps 1-6 for any additional accounts

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Ian
    Infinite Kind Support

  5. 5 Posted by kkubie on 28 Mar, 2015 12:49 PM

    kkubie's Avatar

    The download transactions for my BECU Visa account is not working. I have followed the steps 1-7 above. However, in in Moneydance, with My BECU Visa register active, the menu choice for Online/Download BECU Visa Transactions is not selectable (under intensified). Selecting Online / Download all accounts does not return any transactions for my Visa.

    My Boeing Employee's Credit Union banking accounts (checking, savings, loans) all seem to be working fine for me now. I did experience some difficulties a week ago.

  6. Support Staff 6 Posted by Ian L on 30 Mar, 2015 02:51 PM

    Ian L's Avatar

    Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing? To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called remove_one_service.py that will help do that. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can use these instructions to create a backup:

    http://help.infinitekind.com/kb/moneydance-2014/how-to-move-your-da...

    except copy your data set instead of moving it, in order to create a backup. So far, this hasn't caused any problems, but better safe than sorry!

    To use the file, first save it to your computer and then follow these steps:

    1) In Moneydance, click on the Extensions Menu and choose the Manage Extensions option.
    2) From the list of available extensions, choose the python scripting interface extension, then click Install to download the extension and finish to complete the installation.
    3) Close the Manage Extensions window.
    4) Again, click the Extensions menu. This time, choose the Python Interface option.
    5) In the python scripting window, click the read from file button and load the file from whereever you saved it. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
    6) Set up the connection to your bank like normal. Since all of your settings have been cleared, you should get the most recent connection information for your bank.

    Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.

    Ian
    Infinite Kind Support

  7. 7 Posted by Keston Woodyatt on 31 Mar, 2015 04:35 AM

    Keston Woodyatt's Avatar

    That worked for me.

     

    Thanks.

     

    Keston Woodyatt

  8. Jerome closed this discussion on 31 Mar, 2015 11:17 AM.

  9. rsiek re-opened this discussion on 31 Mar, 2015 10:35 PM

  10. 8 Posted by rsiek on 31 Mar, 2015 10:35 PM

    rsiek's Avatar

    The problem has been resolved. Please close the case.

    Thank you,

    Rick

    Richard B. Siek
    603-235-9887
    [email blocked]
    Eph. 2/8-10, 4/32

  11. Ian L closed this discussion on 01 Apr, 2015 12:26 PM.

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