recent difficulty with direct connect and Discover Card
Since approximately July 1 I have not been able to download tx from my Discover Card accounts via Direct Connect. I receive an error:
The given customer ID or PIN is not valid. For more information, contact your financial institution.
Additional information from the server:
Signon (for example, user ID or password) invalid
DC works fine for other institutions.
I've attempted to reconnect by first disabling Online banking then
starting a New Connection. But this hasn't worked. I called
Discover and spoke to tech support and she said she had another
called from a Moneydance user with the same issue.
Can you please advise?
Thanks
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1 Posted by Scott Meehan on 10 Jul, 2015 05:42 PM
Hi Mjkop,
This is a fairly strange problem and the issue appears to be with special characters in your username and/or password. You can read more about this here:
http://help.infinitekind.com/discussions/online-banking/669-discover-card-problem
To remedy this, I would suggest changing your Discover username and/or password to ensure that there are no special characters in them.
Scott Meehan
Infinite Kind Support
mjkop closed this discussion on 05 Mar, 2016 01:28 AM.