tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/8136-pnc-banking-direct-connect-logon-id-issues-invalid-credentialsInfinite Kind: Discussion 2018-04-10T11:30:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/444671742018-01-09T00:24:27Z2018-01-09T00:24:29ZPNC Banking Direct Connect Logon ID issues - invalid credentials<div><p>I'm going to post this because I searched for this issue and could not find clear instructions.<br>
I know people have problems with PNC because they don't support anything but Quicken. It was a runaround for me because I didn't get through to the correct area. But here are the steps.</p>
<ol>
<li>apply for direct connect pin online. Do not call, I found calling them unhelpful as they issued pin numbers for other PNC Accounts I have, even though I told them which account. One guy even told me the pin expired and then sent me one for the wrong account.<br></li>
<li>Wait until you receive it in the mail When you open it, it will say, " this is your personalized identification Number (PIN), which is needed to set up your Quicken or QuickBooks Direct Connect access with PNC Bank"<br></li>
<li>Once you have the Pin Number, you need to call PNC and ask for direct connect technical support.<br></li>
<li>Tell the operator that you are using Quicken.<br></li>
<li>PNC system generates a user ID for you. You must call to get it. IT IS NOT YOUR SOCIAL SECURITY NUMBER AND ENTERING YOUR SOCIAL SECURITY NUMBER WILL NOT WORK.<br></li>
<li>Once you have your correct user ID, then setup the account - enter the system user id, old pin, new pin (twice)<br></li>
<li>Then download your transactions using your system generated id and new password</li>
</ol>
<p>It works like a charm for me now.</p>
<p>The whole thing took me 7 weeks because I kept getting the wrong area in PNC and kept getting the wrong information. It also did not help that I have my kids accounts, so total I had two checking accounts and a virtual wallet account.</p>
<p>Good Luck!</p></div>Stevetag:infinitekind.tenderapp.com,2009-01-14:Comment/444671742018-01-09T11:26:19Z2018-01-09T11:26:19ZPNC Banking Direct Connect Logon ID issues - invalid credentials<div><p>Hi Steve,</p>
<p>Sorry to hear you had such a run around getting your accounts activated and correctly downloading in Moneydance. I appreciate you taking the time to note down your experiences and recommendations, they will no doubt prove very useful for other PNC Moneydance customers.</p>
<p>Thanks again,</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian O