Downloading transactions from the wrong account

Ed Allen's Avatar

Ed Allen

25 Mar, 2015 01:50 AM

Hi. New user here, still trying to get online banking to work correctly.

I finally got it working correctly for my checking account, but the other two connected accounts, Savings and Money Market (higher-interest savings) both want to download transactions from the Savings account.

One other data point--when I disable online banking for all accounts, and then set it up again, for whichever account I reconnect first, MD shows an extra UI step in the Online Banking Signup wizard where I'm prompted to select the account an extra time after typing my password in the Authentication dialog. I don't see that separate prompt for the remaining accounts when I connect them, just the initial Account selector before the Authentication dialog. In case that helps...

Thanks in advance for any help you can provide,

Ed

  1. 1 Posted by -Kevin N. on 25 Mar, 2015 01:57 AM

    -Kevin N.'s Avatar

    Hi Ed,

    I'm assuming that all 3 accounts are with the same financial institution. Correct?

    When you run the online banking routine for each account, select the 'New Connection' button each time for each account, even though your financial institution may already be listed in the drop-down list.

    HTH -Kevin N.

  2. 2 Posted by -Kevin N. on 25 Mar, 2015 01:58 AM

    -Kevin N.'s Avatar

    Hi Ed,

    I should add that you'll need to disable online banking for each account first.

    -Kevin N.

  3. 3 Posted by ed on 25 Mar, 2015 02:00 AM

    ed's Avatar

    Yes, all the same bank. I'll give that a try.

    On 03/24/2015 18:58, -Kevin N. wrote:

  4. 4 Posted by ed on 25 Mar, 2015 02:10 AM

    ed's Avatar

    No difference. Checking works fine but Money Market downloads
    transactions for Savings, which I do not even have set up for online
    banking. I've been using Quicken for onlne banking with this bank
    (OnPoint Community Credit Union) for a couple of years without issue.

  5. Support Staff 5 Posted by Ian L on 25 Mar, 2015 11:40 AM

    Ian L's Avatar

    Could you check your account settings in Moneydance to make sure that your account and routing numbers are entered correctly? A typo in either of those could possibly cause the problem you are seeing.

    Ian
    Infinite Kind Support

  6. 6 Posted by Ed Allen on 25 Mar, 2015 02:30 PM

    Ed Allen's Avatar

    Account number setting was the problem. These accounts all have the same base number and different suffix numbers. Savings is xxxxxxx-1 and Money Market is xxxxxxx-11. All accounts except checking were having this number set to -1. (I was never prompted for these numbers, so the incorrect one was either mis-assigned or truncated.)

    Thanks, Ian!

  7. Support Staff 7 Posted by Tom Freeman on 25 Mar, 2015 07:31 PM

    Tom Freeman's Avatar

    Tom Freeman
    Infinite Kind Support

  8. Tom Freeman closed this discussion on 25 Mar, 2015 07:31 PM.

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