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no accounts to download

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firemanak

22 Aug, 2015 07:33 AM

when I try to download the online banking account I have set up, I get an error message saying there no account s to be downloaded...
can you please tell me what I am missing

Thank you

1. Support Staff 1 Posted by Ethan on 22 Aug, 2015 12:06 PM

   

   Have you contacted your bank to enable your accounts for direct connections? Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

   Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

   Ethan
   Moneydance Support

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2. 2 Posted by Tony Roof on 22 Aug, 2015 06:15 PM

   

   i can download to everydollar or to mint.com, your software is the only one
   with an issue

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3. 3 Posted by David Hanley on 22 Aug, 2015 07:31 PM

   

   Hi Tony,

   Can you give me the name(s) of the financial institution(s) you're trying to connect to?

   David Hanley
   Infinite Kind Support

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4. 4 Posted by Tony Roof on 22 Aug, 2015 07:47 PM

   

   denali alaskan fcu
   military and civilian CU or Macfcu

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5. 5 Posted by Ian L on 24 Aug, 2015 10:46 AM

   

   Unfortunately, it appears that your bank doesn't support direct OFX connections, which Moneydance requires in order to talk directly to a bank. The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

   There are two methods that personal finance software can use to access your accounts: direct connect and web connect. With web connect, the software basically connects to your bank's website and downloads and imports OFX, QFX, QIF, and OFC files automatically. Direct connect actually connects to a server at your bank instead of their website and usually requires different login credentials than you would use to log into your banks website. From a user's perspective, these two connections look basically identical. Moneydance only supports automatic connections through direct connect and not web connect. Your bank is using web connect with Quicken.

   Please let me know if I can be of further assistance!

   Ian
   Infinite Kind Support

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6. Ian L closed this discussion on 24 Aug, 2015 10:46 AM.

7. firemanak re-opened this discussion on 24 Aug, 2015 05:28 PM

8. 6 Posted by firemanak on 24 Aug, 2015 05:28 PM

   

   I guess my questions is why the other two accounts download direct from same bank?

   Sent via the Samsung Galaxy S® 5 ACTIVE™, an AT&T 4G LTE smartphone

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9. 7 Posted by David Hanley on 24 Aug, 2015 10:32 PM

   

   Hi Tony,

   That does sound strange, could you send us the contents of your error console?  Here's how to get the logs:

   1)  In Moneydance, click on the Help menu and select the Console Window option.  This will open the console messages window.
   2) While the Console Window is open, attempt to connect to your bank.  Any error messages should be recorded to the Console.
   3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
   4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

   The debugging logs that this produces will contain your account information.  I've made sure that this conversation is private, so the info won't be broadcast to the world, but just to be safe you should redact any account info in the debug logs.  Just replace it with something like "ACCOUNT NUMBER HERE" and it should be fine.

   Thanks!

   David Hanley
   Infinite Kind Support

   • Edit

10. 8 Posted by Tony Roof on 24 Aug, 2015 10:47 PM

    

    account: joint checking; serviceType: 4; service: Denali Alaskan FCU;
    mode=both

    opening txns log file for writing: tiksync/out/20150824223859_071.txn

    account: joint checking; serviceType: 4; service: Denali Alaskan FCU;
    mode=both

    opening txns log file for writing: tiksync/out/20150824224256_768.txn

    opening txns log file for writing: tiksync/out/20150824224508_934.txn

    account: joint checking; serviceType: 4; service: Denali Alaskan FCU;
    mode=both

    opening txns log file for writing: tiksync/out/20150824224537_191.txn

    updating txns list for account joint2

    opening txns log file for writing: tiksync/out/20150824224546_757.txn

    unable to open URL using java 6 API: java.net.URISyntaxException: Expected
    authority at index 8: https://

    Error trying to use java6 API for Desktop.browse():
    java.net.URISyntaxException: Expected authority at index 8: https://

    java.net.URISyntaxException: Expected authority at index 8: https://

    at java.net.URI$Parser.fail(Unknown Source)

    at java.net.URI$Parser.failExpecting(Unknown Source)

    at java.net.URI$Parser.parseHierarchical(Unknown Source)

    at java.net.URI$Parser.parse(Unknown Source)

    at java.net.URI.<init>(Unknown Source)

    at
    com.moneydance.apps.md.controller.platforms.PlatformHelper.openURL(PlatformHelper.java:139)

    at
    com.moneydance.apps.md.view.gui.MoneydanceGUI.showInternetURL(MoneydanceGUI.java:683)

    at
    com.moneydance.apps.md.view.gui.MoneydanceGUI.showAccountWebsite(MoneydanceGUI.java:710)

    at
    com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel.actionPerformed(BankAcctPanel.java:438)

    at
    com.moneydance.apps.md.view.gui.MDAction.actionPerformed(MDAction.java:156)

    at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

    at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

    at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

    at javax.swing.AbstractButton.doClick(Unknown Source)

    at javax.swing.plaf.basic.BasicMenuItemUI.doClick(Unknown Source)

    at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(Unknown
    Source)

    at java.awt.Component.processMouseEvent(Unknown Source)

    at javax.swing.JComponent.processMouseEvent(Unknown Source)

    at java.awt.Component.processEvent(Unknown Source)

    at java.awt.Container.processEvent(Unknown Source)

    at java.awt.Component.dispatchEventImpl(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

    at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

    at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

    at java.awt.Container.dispatchEventImpl(Unknown Source)

    at java.awt.Window.dispatchEventImpl(Unknown Source)

    at java.awt.Component.dispatchEvent(Unknown Source)

    at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

    at java.awt.EventQueue.access$500(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.awt.EventQueue$3.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.awt.EventQueue$4.run(Unknown Source)

    at java.security.AccessController.doPrivileged(Native Method)

    at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

    at java.awt.EventQueue.dispatchEvent(Unknown Source)

    at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

    at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

    at java.awt.EventDispatchThread.run(Unknown Source)

    opening txns log file for writing: tiksync/out/20150824224612_889.txn

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11. 9 Posted by Ian L on 26 Aug, 2015 01:26 PM

    

    Unfortunately, it looks like your logs are incomplete. To get complete logs, you'll need to make sure to open the console window before you try to set up the connection. Then, leave the console open in the background while you try the connection. Could you try again and send the logs that generates?

    Ian
    Infinite Kind Support

    • Edit

12. 10 Posted by firemanak on 26 Aug, 2015 04:33 PM

    

    Sure that is what I did but I will open console window first before doing anything elseThanks guys for the help

    Sent via the Samsung Galaxy S® 5 ACTIVE™, an AT&T 4G LTE smartphone

    • Edit

13. Ian L closed this discussion on 04 Sep, 2015 07:01 PM.