Can't connect to online banking
I just purchase this software and on the description it says it can do Online Banking, but I just get an error when I try to set up my Bank Of America account. I need some help please. I should be able to download my balances from the online right?
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1 Posted by David Hanley on 31 Aug, 2015 10:10 AM
Hi,
Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."
Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.
Here's the link to the page on Bank of America's website that will allow you to enable direct connect access to your accounts:
https://secure.bankofamerica.com/login/sign-in/signOnScreen.go?reas...
Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!
David Hanley
Infinite Kind Support
2 Posted by vipsphinx on 31 Aug, 2015 07:23 PM
Does Moneydance let you use "web connect" or "express web connect"? Cause
"direct connect" charges 9.95. I switched with you guys for the ease of the
user friendly software and online sync. I don't want to use online bill. If
I can't use it in the form what can I do? Thank you for taking your time in
reading my email.
Miguel Flores
3 Posted by dwg on 31 Aug, 2015 09:08 PM
Both Web connect methods are Quicken methods which MoneyDance does not work with, Direct connect is an open method.
The other way of getting transactions is to download them from your bank's Web site in a file and import them
MoneyDance supports QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.
System closed this discussion on 19 Mar, 2016 04:58 AM.