downloading checking transactions

Julie Delagrange's Avatar

Julie Delagrange

11 Jun, 2018 01:26 AM

Suddenly I cannot download transactions from our checking account. Please advise.

  1. 1 Posted by -Kevin N. on 11 Jun, 2018 01:33 AM

    -Kevin N.'s Avatar

    Hi Julie,

    In order for support to be able to help you, you'll need to provide the name of the bank, the version and build number of Moneydance that you are using and the exact text of any error message that you receive when attempting to connect to your bank.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by Julie Delagrang... on 11 Jun, 2018 03:32 PM

    Julie Delagrange's Avatar

    Hi Kevin,

    PNC Bank
    Version 2014.5

    Reading through previous posts, I did try the Python Interface which did
    not work either. Now it is not giving me the option to even download
    checking transactions. I have removed the python interface and it still
    won't give me the option to download :(

     A communication or parsing error occurred. This could be the result of a
    network problem, a proxy error, or misconfigured server.
    Error Description: HTTP Error:400 Bad

  3. Support Staff 3 Posted by Tom Freeman on 20 Jun, 2018 08:14 PM

    Tom Freeman's Avatar

    I will que this for our connection specialist but what I believe is happening is that your bank has updated its security certificates for direct connect and that the older version of MD is not longer compatible.

    Tom Freeman
    Infinite Kind Support

  4. 4 Posted by Kevin B on 22 Jun, 2018 03:34 PM

    Kevin B's Avatar

    For some reason, my Moneydance also stopped downloading transactions from PNC. I am using 2017.7.1. PNC is of no help. I have been using for years. Thank you.

  5. 5 Posted by Matt E on 22 Jun, 2018 04:37 PM

    Matt E's Avatar

    Two weeks ago, I received the same error message for my bank, USAA. Using 2014.4. The bank claimed to have made no changes. Any assistance would be appreciated.

  6. System closed this discussion on 21 Sep, 2018 04:40 PM.

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