BB&T Online Banking no longer works

's Avatar


28 Mar, 2015 02:48 PM

After upgrading to 2015 v3, online banking with BB&T no longer works. I attempted to establish a new connection, and got the error: I'm sorry, an error occurred: Received fatal alert: protocol_version. I believe I am up to date on OSX and Java, but am otherwise out of ideas. All my other online banking setups are working.

  1. 1 Posted by Jerome on 30 Mar, 2015 02:04 PM

    Jerome's Avatar


    I believe that the problem you've encountered has been resolved in the latest preview release. You can download the update from this page.

    If your still experiencing trouble after you update, then can you please send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.

    Infinite Kind Support

  2. Jerome closed this discussion on 30 Mar, 2015 02:04 PM.

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