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Much better support site

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jimmplsmn

10 Apr, 2009 04:30 PM

From what I see, I like this support site much better. Easy to find one's way from the home page, and I like how the open issues that one starts appear right there front and center with the reply status. Thanks for the switch. I am looking forward to both the 2009 version and the iPhone application.

1. 1 Posted by cbtengr on 10 Apr, 2009 05:06 PM

   

   I agree. Now that I have ironed out my log in problem, I like the new system.

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2. 2 Posted by Dan Donovan on 10 Apr, 2009 05:15 PM

   

   Thanks for the switch to this "Help". Looking forward to iPhone App and 2009 full version.

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3. 3 Posted by Ben Spencer on 13 May, 2009 06:25 PM

   

   Thanks for the feedback. We are working hard to improve the quality of the support site. As well as the switch to the new software we have taken on new support staff. Response times should be improving. I expect there will be news about the iphone app in the not two distant future. The developer intends to send out an alpha release to the support staff in the next few days. I am quite excited to see it.

   Ben Spencer

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4. 4 Posted by rob on 19 May, 2009 01:35 PM

   

   I completely agree. This support forum system is just great. Easy to find stuff, easy to add new discussions.

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5. 5 Posted by rob on 19 May, 2009 01:35 PM

   

   (oh, and it uses Gravatar, how cool?!)

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