chaning loan characteristics

Jon

04 Jan, 2026 05:03 PM

Hi,

I have a load account created since few years.
Since I have re-negotiated the conditions with the bank, I have created a new loan account with the new characteristics for the remaining.
The problem is in my net worth, I see a drop.
How can i set the balance of the old loan account to zero?
I see the option to reconcile the account, but when i click nothing happens.
The option to adjust account balance is greyed out.

  1. #1 Posted by Jon on 17 Jan, 2026 09:28 AM

    Hi, any advice on how to process here?

  2. #2 Posted by dwg on 17 Jan, 2026 11:28 AM

    I'm a fellow customer.

    When you renegotiated the loan, some, if not all, of the proceeds of the new loan should have been used to pay out the old loan, it does not sound like this happened, where did these funds go to?

  3. System closed this discussion on 18 Apr, 2026 11:30 AM.

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